Sales Support Executive

Indium Corporation of America; Penang; On-site; MYR 100,000 - 150,000; Full time

Job summary

A global specialty chemical company is seeking a Sales Support representative to join their team in Penang, Malaysia. In this role, you will support both the Regional and US Inside Sales Teams by coordinating sales activities, managing customer accounts, and ensuring effective communication. Candidates should possess a bachelor's degree and strong communication skills, with fresh graduates encouraged to apply. This position offers a collaborative work environment and opportunities for professional growth.

Qualifications

• Fresh graduates encouraged to apply.
• Strong attention to detail is required.
• Ability to work independently with instructions.

Responsibilities

• Support Regional and US Inside Sales Teams.
• Manage existing business and customer relationships.
• Review and manage sales contracts and orders.

Skills

Strong written/oral communication skill in English

Organizational skills

Ability to manage multiple priorities/tasks

Team player

Education

Bachelor’s degree or higher in related field

Job description

Indium Corporation is a world leading US Company providing and marketing specialty chemical and alloys for use in the electronic industry. We have sales, marketing and manufacturing facilities in USA, UK, Singapore, China, South Korea, India and Malaysia.

To support our expansion, we are seeking well-qualified individual to join our dynamic team as

Sales Support (Based in Malaysia Penang-Batu Kawan)

Reporting to Inside Sales Manager, you shall be responsible for coordinating all sales activities and enquiries, interfacing with HQ personnel, representatives and distributors through a variety of duties.

Responsibilities

• Rendering support to the Regional Sales Team, US Inside Sales Team for US customer orders, and SEA orders.
• Maintain and expand existing business by nurturing and developing current accounts.
• Interfacing with customers on quotation, sales terms, lead time, sales order and shipping schedule.
• Follow up on quotes to close deals or identify reasons for lost orders.
• Review and accept sales contracts, including managing changes and expediting requests.
• Manage customer accounts receivables to ensure smooth order placement and delivery.
• Process order entry or goods return.
• Accurately input required information into the corporate database.
• Raise sample requisition for customers.
• Attend to customers’ queries, complaints, returns and feedback.
• Generating and updating sales report/forecast and shipping schedule.

Requirements

• Bachelor’s degree or higher in any related field (Fresh graduate encouraged to apply)
• Strong written/oral communication skill in English is necessary.
• Demonstrate strong organizational skill, attention to detail and effectively manage inquiries from initiation to successful resolution.
• Ability to manage multiple priorities/tasks effectively and complete prioritized tasks efficiently.
• Ability to work independently with verbal and written instructions, and perform under pressure.
• Possess maturity, a good team player and good communication skill with a positive approach towards satisfying customers’ needs & requirements.

Indium Corporation is an Equal Opportunity/Affirmative Action and Minority/Female/Disability/Protected Veteran Employer. We provide a drug-free work environment and full benefits package.