Sales Support Associate

CTC Global; Selangor; On-site; MYR 30,000 - 40,000; Full time

Job summary

A leading sales support company in Malaysia is seeking a Sales Support Administrator to assist in preparing sales materials, coordinate client communications, and support proposal documentation. The role requires a diploma in Business or IT and 1-2 years of experience in sales support or customer service. Strong communication skills and proficiency in Microsoft Office are essential. This is an excellent opportunity for detail-oriented individuals looking to grow in a collaborative team environment.

Qualifications

• Diploma in Business, IT, or related fields; higher education is advantageous.
• 1–2 years in administrative, sales support, or client service roles is preferred.
• Basic understanding of sales workflows, proposal preparation, and software solutions.

Responsibilities

• Assist in preparation of sales materials, quotes, and meeting logistics.
• Coordinate client outreach, follow-ups, and scheduling.
• Provide logistical assistance for product demos and presentations.
• Help compile and finalize responses to RFPs and RFIs.
• Collaborate with consulting, marketing, and operations teams.
• Maintain records of pipeline activities and contribute to reporting.

Skills

Strong written and verbal communication

Detail-oriented

Proactive mindset

Proficiency in Microsoft Office tools

Customer-focused

Education

Diploma in Business, IT, or related fields

Tools

CRM systems

Job description

Main Job Tasks and Responsibilities

• Sales Administration: Assist in the preparation of sales materials, quotes, and meeting logistics; maintain sales documentation and CRM updates.
• Client Communication Support: Coordinate basic client outreach, follow-ups, and scheduling under the direction of the Sales Support Specialist.
• Demo and Presentation Coordination: Provide logistical assistance for product demos, webinars, and internal/external presentations.
• Proposal and Documentation Support: Help compile, format, and finalize responses to RFPs, RFIs, and RFQs.
• Internal Collaboration: Work with consulting, marketing, and operations teams to collect required content and updates.
• Sales Reporting: Maintain records of pipeline activities and contribute to weekly/monthly reporting dashboards.

Education and Experience

Qualifications: Diploma in Business, IT, or related fields; higher education is advantageous.

Experience: 1–2 years in administrative, sales support, or client service roles is preferred.

Knowledge: Basic understanding of sales workflows, proposal preparation, and software solutions.

Skills and Attributes

• Strong written and verbal communication
• Detail-oriented with solid organizational abilities
• Proactive mindset with willingness to learn and grow
• Proficiency in Microsoft Office tools and CRM systems
• Collaborative and customer-focused team player