SALES OPERATIONS MANAGER (BEAUTY SALOON)

Medi Beaute Sdn Bhd; Kuala Lumpur; On-site; MYR 80,000 - 120,000; Full time

Job summary

A prominent beauty retail company in Kuala Lumpur is seeking a Sales Operations Manager to oversee day-to-day operations across multiple outlets. The ideal candidate will have over 8 years of experience in sales operations within the beauty industry, proven leadership skills, and the ability to drive business growth through effective management. Responsibilities include managing sales performance, optimizing staff efficiency, and ensuring exceptional customer service standards. The role requires proficiency in English and preferably Chinese due to communication with various stakeholders.

Qualifications

• Minimum 8 years of experience in beauty salon sales operations.
• At least 5 years in a management role within the beauty salon or related industry.
• Proficient in multiple languages including English and ideally Chinese.

Responsibilities

• Oversee daily sales performance across all retail outlets.
• Analyse sales data and customer trends to drive business decisions.
• Manage and support a team of retail supervisors across different locations.

Skills

Retail operations management

Sales analytics

Leadership

Customer service

Problem-solving

Adaptability

Education

Bachelor's Degree in Business Administration, Retail Management, or related field

Job description

SALES OPERATIONS MANAGER (BEAUTY SALOON)

We are looking for a highly driven and experienced Sales Operations Manager with a strong background in beauty retail operations to oversee our day‑to‑day centre performance. This role is responsible for managing the sales operations, optimizing staff working efficiency, ensuring excellent customer service standards, and driving overall business growth across our retail operations. The ideal candidate must have a proven track sales record in retail operations management within the beauty or cosmetics industry and possess strong leadership, analytical, and execution skills.

Key Responsibilities

• Oversee daily sales performance across all our retail outlets, ensuring alignment with sales targets and KPIs.
• Analyse sales data and customer trends to drive business decisions and promotional strategies.
• Collaborate closely with marketing and product teams to execute retail campaigns, launches, and special promotions.

Operations Excellence

• Ensure all centre operate efficiently and consistently in line with brand standards and SOPs.
• Conduct regular store audits and visits to monitor performance, customer experience, visual merchandising, and compliance.
• Drive continuous improvement in store productivity, staffing, inventory control, and operational workflows.
• Manage and support a team of retail supervisors and centre managers across various locations.
• Collaborate with HR department to set clear performance expectation, provide coaching and guidance, and ensure a high‑performance culture.
• Collaborate with Training Department to identify training needs and support the development of store teams, especially in beauty product knowledge and service standards.

Inventory Management

• Oversee Purchasing Team in managing inventory levels, stock movements, and timely replenishment across stores.
• Coordinate with warehouse, logistics, and merchandising teams to ensure smooth stock flow.

Customer Experience & Service Quality

• Monitor and maintain high service standards, ensuring teams deliver a premium beauty retail experience.
• Handle escalated customer issues and support stores in resolving service complaints promptly and professionally.

Operational Reporting & Strategy

• Provide regular reports on centre performance, operational challenges, and improvement plans to senior management.
• Contribute to business planning and expansion strategies, including new store openings or refurbishments.

Requirements

• Bachelor's Degree in Business Administration, Retail Management, or a related field.
• Minimum 8 years of experience in BEAUTY's salon sales operations, with at least 5 years in a management role within the beauty salon or related industry.
• Proven ability to lead sales‑driven operations and manage multi‑store beauty salon retail environments.
• Strong understanding of retail KPIs, sales analytics, and customer service standards.
• Excellent leadership, communication, and problem‑solving skills.
• Proactive, and adaptable to a fast‑paced retail environment.
• Possess own car.
• Willingness to travel for outlet visits frequently (Klang Valley & Outstations) and operational reviews as required.
• Required language(s); English and Multilingual. Preferably in Chinese as need to liaise with Suppliers, Clients and multilingual speaking colleagues to complete daily tasks.