Sales Operation Support - Japanese Speaking

Asia Recruit; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading recruitment firm in Malaysia is looking for a proactive Sales Operation Support professional fluent in Japanese (JLPT N2) and English (B2). In this role, you will manage key customer accounts and the full supply chain process, ensuring smooth order delivery and accurate demand forecasting. Ideal candidates should have at least 3 years of experience in sales support along with strong analytical and communication skills. This position offers an opportunity to work closely with global accounts in a dynamic environment.

Qualifications

• Minimum 3 years of experience in sales support or similar.
• Proficiency in Japanese and English is essential.
• Strong analytical and communication skills are vital.

Responsibilities

• Manage customer accounts and full supply chain processes.
• Serve as the primary contact for global accounts.
• Collaborate to improve demand forecast accuracy.
• Align teams to achieve business growth.
• Handle revenue management tasks and compliance.

Skills

Sales support experience

Fluent in Japanese (JLPT N2)

Fluent in English (B2)

Analytical skills

Communication skills

Job description

About the Role

We are seeking a proactive Sales Operation Support professional fluent in Japanese (JLPT N2) and English (B2) to join our dynamic team.
You will manage key customer accounts, oversee the full supply chain process, and serve as the main point of contact for global accounts. Your role will ensure smooth order delivery, accurate demand forecasting, and alignment of customers and internal teams with business goals.

Key Responsibilities

• Manage key customer accounts and full supply chain processes, including product planning, demand & supply, inventory, rebates, and logistics.
• Serve as the primary contact for global accounts, coordinating with supply, logistics, finance, and operations teams.
• Collaborate with customers and internal teams to improve short-term demand forecast accuracy.
• Align customers and internal teams to achieve business growth and targets.
• Handle revenue management: system updates, rebate forecasting, payments, credit notes, and audit compliance.

Requirements

• At least 3 years of experience in sales support; experience in a sales-related environment is a plus.
• Japanese proficiency (JLPT N2, read/write/speak)
• English proficiency (B2)
• Strong analytical and communication skills.