Sales Operation Analyst

Renesas; Bayan Lepas; Hybrid; MYR 100,000 - 150,000; Full time

Job summary

A leading semiconductor solution provider in Penang seeks a Helpdesk & Support role to respond to sample inquiries and support data monitoring. The ideal candidate is a fresh graduate with a Bachelor's degree in Business, Supply Chain, or IT. You'll coordinate with global teams and use tools like SAP and Microsoft Office. The position offers a hybrid work model, fostering an inclusive environment while maximizing performance and wellbeing.

Benefits

Flexible work environment

Remote work option

Career advancement opportunities

Qualifications

• Fresh graduate in a related field with a Bachelor's degree.
• Proficiency in Microsoft Office tools for documentation and reporting.
• Ability to troubleshoot systems and coordinate across functions.

Responsibilities

• Respond to sample inquiries from global stakeholders.
• Support data checks and reconciliation inquiries.
• Monitor and escalate system issues and discrepancies.
• Coordinate with cross-functional teams for process alignment.

Skills

Problem-solving mindset

Clear communication

Ability to work independently

Quick learner in system troubleshooting

Strong communication skills

Education

Bachelor’s degree in Business, Supply Chain, IT, or related field

Tools

Microsoft Office (Excel, Word, PowerPoint)

SAP

Model N

PowerBI

Job description

Job Description

1. Helpdesk & Support

• Respond to sample inquiries from global stakeholders
• Provide guidance on sample ordering and stock availability
• Ensure inquiries are resolved within agreed timelines (Responsive is the key!)

2. Data Monitoring & Escalation

• Support data checks and reconciliation inquiries and keep accurate records of inquiries and resolutions.
• Escalate risks, stock issues, and system errors (Troubleshoot errors in SAP, Model N, and related systems).

3. System & Process Coordination

• Monitor and escalate system issues or data discrepancies promptly.
• Ensure close follow-up and timely coordination with relevant teams.
• Manage cancellation or correction requests for non-sampleable parts

4. Cross-Functional Collaboration

• Coordinate with cross-functional teams and regions for process alignment
• Work with Planning and Product Group to resolve issues or escalations.
• Maintain strong communication across global stakeholders

Qualifications

Qualifications & Experience

• Fresh Graduate in Bachelor’s degree in Business, Supply Chain, IT, or related field

Core Competencies

• Quick learner in system troubleshooting & Responsive
• Strong problem-solving mindset
• Clear and structured communication
• Ability to work independently, stay focused under pressure, and effectively manage escalations
• Strong communication skills and ability to coordinate effectively across functions

Technical Skills

• Proficiency in Microsoft Office tools (Excel, Word, PowerPoint) for documentation, reporting, and presentations.
• Familiarity with systems and ordering platforms (SAP, Model N, PowerBI etc.) is a plus.
• Strong ability to perform detailed data validation, reconciliation, and reporting.

Additional Information

Renesas is an embedded semiconductor solution provider driven by its Purpose ‘To Make Our Lives Easier.’ As the industry’s leading expert in embedded processing with unmatched quality and system-level know-how, we have evolved to provide scalable and comprehensive semiconductor solutions for automotive, industrial, infrastructure, and IoT industries based on the broadest product portfolio, including High Performance Computing, Embedded Processing, Analog & Connectivity, and Power.

With a diverse team of over 21,000 professionals in more than 30 countries, we continue to expand our boundaries to offer enhanced user experiences through digitalization and usher into a new era of innovation. We design and develop sustainable, power-efficient solutions today that help people and communities thrive tomorrow, ‘To Make Our Lives Easier.’

At Renesas, you can:

• Launch and advance your careerin technical and business roles across four Product Groups and various corporate functions. You will have the opportunities to explore our hardware and software capabilities and try new things.
• Make a real impactby developing innovative products and solutions to meet our global customers' evolving needs and help make people’s lives easier, safe and secure.
• Maximize your performance and wellbeingin our flexible and inclusive work environment. Our people-first culture and global support system, including the remote work option and Employee Resource Groups, will help you excel from the first day.

Are you ready to own your success and make your mark?

Join Renesas. Let’s Shape the Future together.

Renesas Electronics is an equal opportunity and affirmative action employer, committed to supporting diversity and fostering a work environment free of discrimination on the basis of sex, race, religion, national origin, gender, gender identity, gender expression, age, sexual orientation, military status, veteran status, or any other basis protected by law. For more information, please read ourDiversity & Inclusion Statement.

We have adopted a hybrid model that gives employees the ability to work remotely two days a week while ensuring that we come together as a team in the office the rest of the time. The designated in-office days are Tuesday through Thursday for innovation, collaboration and continuous learning.