Sales & Marketing Executive

SHINING WAY TECHNOLOGY SDN. BHD.; Puchong; On-site; MYR 40,000 - 60,000; Full time

Job summary

A leading logistics and technology firm in Malaysia is seeking a skilled account manager to analyze market trends, build customer relationships, and manage key accounts. The ideal candidate will have a diploma, fluency in Mandarin, and strong negotiation skills, with experience in sales preferred. This position offers opportunities for professional development and a competitive salary package with performance-based incentives.

Benefits

Opportunities for professional development

Dynamic working environment

Competitive salary package

Qualifications

• Strong basic administrative skills using Microsoft Office.
• Proven experience in account management or sales preferred.
• Ability to work in fast-paced, dynamic environments.

Responsibilities

• Analyse market trends to identify new business opportunities.
• Build and maintain relationships with customers.
• Monitor service performance metrics and address issues.

Skills

Fluent in Mandarin

Proficient in Microsoft Office

Strong interpersonal skills

Negotiation skills

Ability to handle customer needs

Education

Diploma or higher qualification

Job description

Job Description

1. Analyse market trends and customer needs to identify new business opportunities and target markets.
2. Build and maintain long-term, stable relationships with existing and potential customers through regular visits and meetings, deeply understanding their needs to drive sales opportunities.
3. Act as the main contact point for key accounts, responding promptly and effectively to inquiries and issues, and collaborating closely with internal teams to fulfil customer requirements.
4. Monitor service performance metrics (e.g., delivery time, accuracy), identify problems, and take timely corrective actions to ensure minimal disruption to customer operations.
5. Negotiate pricing and contract terms to balance maximum profitability with competitive pricing.
6. Develop partnerships with channels and service stations to expand service coverage and support franchisee recruitment and cross-region resource coordination.
7. Conduct market research, collect and analyse market information, and provide data insights to support business strategies.
8. Perform other ad-hoc tasks assigned by supervisors.

Requirements

1. Diploma or higher qualification in any discipline.
2. Strong basic administrative skills; proficient in Microsoft Office (Excel, Word, PowerPoint).
3. Language proficiency: Fluent in Mandarin, Bahasa Malaysia, and English. We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin-speaking clients.
4. Ability to work in a fast-paced, dynamic environment with a results-oriented mindset.
5. Quick response and ability to handle customer needs promptly.
6. Willingness to travel as required.
7. Proven experience in account management or sales preferred; experience in the logistics/courier industry is an advantage.
8. Strong interpersonal and negotiation skills, with the ability to build trust and long-term partnerships.
9. Sales experience in a large automotive repair workshop is an added advantage.

What We are looking for

1. Confident self-starter with a high level of drive, energy, integrity and professionalism
2. Proactive, well disciplined, positive, resourceful, creative, well organized with a keen eye for details and able to multi-task
3. Self-motivated, willing to learn attitude, committed, determined, diligent and trustworthy nature
4. Possess a strong sense of urgency, able to prioritize and meet deadlines, and able to work beyond contractual work hours when required.
5. Able to work independently and be a dedicated team player in a fast paced and dynamic environment

What We Offer

1. Opportunities for professional development and clear career progression pathways.
2. A dynamic, supportive, and growth-focused working environment.
3. Exposure to international markets with opportunities to deal with clients from other countries.
4. The chance to expand your professional network within the transport and logistics industry.
5. A fast-paced learning environment with access to the latest advanced technologies and industry practices.
6. Competitive salary package with performance-based incentives (Basic Allowance)