Sales Manager - C&E

InterContinental Hotels Group; Kuala Lumpur; On-site; MYR 50,000 - 70,000; Full time

Job summary

A leading hospitality group in Kuala Lumpur is seeking an Events Sales Manager to manage all aspects of the events sales operation, ensuring compliance with regulations and achieving departmental revenue targets. Requires a Bachelor's degree and at least a year of relevant experience. Ideal candidates will have strong local business knowledge and proficiency in local languages.

Benefits

Lifelong development program

Career milestone celebrations

Qualifications

• Minimum of 1 year related experience or 2 years in Sales & Marketing/Events Operation.
• Management experience is preferred.

Responsibilities

• Manage all functions of the Conference and Banquet operations.
• Support Director of Events in day-to-day operations.
• Conduct sales visits and follow up on enquiries.

Skills

Strong knowledge of local businesses and business trends

Local language proficiency

Other languages preferred

Education

Bachelor’s degree or higher education qualification

Job description

What Is The Job?

Manage all aspects of the Events Sales operation including the selling of all food and beverage functions, conferences and banquets. Ensure compliance with all federal, state and local regulations concerning health, safety, or other requirements.

Your Day To Day

• Manages all functions of the Conference and Banquet operations to achieve optimum departmental revenue targets.
• Support Director of Events in managing the day-to-day to ensure smooth team operations.
• Conducts sales visits, telephone calls, writes letters, sends emails and extends invitations to clients to visit the hotel.
• Follows up on all enquiries.
• Analyses historical and other statistical information.
• Entertains clients with the object to secure business or strengthen ties when required.
• Negotiates terms pertinent to the sale of conference and banqueting services.
• Conducts site inspections and tour familiarizations.
• Conducts client interviews.
• Attends trade shows, exhibitions to market & promote event spaces when required.
• Establishes leads from newspapers, magazines, relevant industry documents and follows up.
• Maintains a regular pattern of sales calls.
• Maintains regular contact with IHG regional hotels and Key Accounts Sales team networks.
• Monitors competitor activities and uses information when developing strategies.
• Develops and maintains contact with business generators, meeting and convention planners, visitors/convention bureau/travel agents, tour operators, airlines, corporate accounts, Government Departments and other producers closely allied to hotel business.
• Assists in the coordination of conference sales/promotional events and activities.
• Assists in the operation of banquet functions.
• Issues Banquet Event Orders & Group Resumes in a timely manner.
• Liaises with Reservations on group room block and individual traveller reservations.
• Conducts daily briefings and other meetings as needed to obtain optimal results.
• Handles administrative works and keeps up‑dated files on the following Conference matters:
• Past, present and future events.
• Menus and beverage lists.
• Finance.
• Standards.
• Personnel and Training.
• Entertainment.
• Meetings.
• Other hotel Conference and Banqueting operations.
• Projects.
• Materials and Equipment.
• Miscellaneous.
• Liaises with the Purchasing Manager for any purchases needed for the Events department.
• Liaises with the Graphic Department and Print Shop or external agencies to produce artwork and printed material needed for the Conference department.
• Monitors local competitors and compares their operation with his/her operation.
• Solicits business and follows up on referrals and potential sales leads.
• Keeps aware of trends, systems, practices and equipment in audio‑visual through trade literature, hotel shows and site visits.
• Works with Manager in the preparation and management of the Department’s budget.
• Performs other duties as assigned.

What We Need From You

• Bachelor’s degree / higher education qualification / equivalent
• Minimum of 1 year related experience or 2 years Sales & Marketing/Events Operation experience including management experience, or an equivalent combination of education and experience.
• Strong knowledge of local businesses and business trends required.
• Must speak local language(s).
• Other languages preferred.

How Do I Deliver This?

We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in all IHG® hotels.

Each IHG® hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.

• True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests.
• True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay.
• True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs.
• True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner.

There’s so much more to the job than we can capture here. It’s simply about creating great experiences, doing the right thing and understanding people.

What We Offer

Join our extraordinary world and experience a place where you can be yourself, share your ideas, support your personal growth and wellbeing, and be a valued member of an inspirational team. Our career journey will be supported through our lifelong development program, IHG career milestone celebrations, and transfer of entitlements as you move and grow with IHG.

Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve – visit www.http://careers.ihg.com to find out more about us.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.