Sales Manager

Dragon Cruises (Malaysia) Sdn Bhd; Johor Bahru; On-site; MYR 100,000 - 150,000; Full time

Job summary

A new lifestyle cruise company in Johor Bahru is seeking energetic and relationship-focused Sales Managers to assist in growing a portfolio of high-value guests. This role emphasizes guest acquisition, personalized hospitality, and the monitoring of long-term relationships. The ideal candidate should have experience in relationship-driven roles such as real estate or hospitality and possess strong communication skills. This position offers an attractive commission structure alongside a base salary and structured training for professional growth.

Benefits

Attractive commission structure

Structured hospitality training

Clear growth pathway

Qualifications

• Background in relationship-driven roles, ideally from real estate, hospitality, luxury retail, or financial sectors.
• Comfortable hosting during evenings and weekends.
• Mandarin-speaking is an advantage.

Responsibilities

• Acquire high-value guests through networking and personal connections.
• Provide warm hosting and manage guest experiences onboard.
• Drive revenue and track guest engagement.
• Handle ferry arrangements and maintain guest records.

Skills

Strong communication and interpersonal skills

Relationship management

Networking

Polished and professional presence

Job description

Dragon Cruises (Malaysia) Sdn Bhd – Johor Bahru, Johor

Overview

We are hiring energetic, relationship-focused Sales Managers to help grow a portfolio of high-value guests for a new lifestyle cruise launching in 2025. This role centers on guest acquisition, personalized hospitality, and building long-term repeat visitation. Sales Managers play a key role in guest recruitment, relationship management, and activation of premium onboard experiences.

Key Responsibilities

1. Guest Recruitment & Portfolio Building

• Acquire high-value guests through strong personal and professional networks (real estate, insurance, HNW relationships, luxury retail, hospitality, nightlife).
• Build and maintain a portfolio of 40–60 guests, with 10–15 active monthly repeat visitors.
• Engage guests through WhatsApp, calls, and in-person meetings.
• Maintain consistent touchpoints and cultivate long-term relationships.

2. Onboard Hosting

• Provide warm, attentive hosting throughout the guest journey.
• Usher guests to dining venues, entertainment, lounges, and premium areas.
• Coordinate check‑ins, room arrangements, itineraries, and special requests.
• Handle guest issues with professionalism and service excellence.

3. Commercial Performance

• Drive monthly revenue and visitation targets through strong guest engagement.
• Track and report guest preferences, activity, and follow‑up actions.
• Support targeted outreach, curated invitations, and premium guest programs.
• Collaborate closely with Marketing, Guest Services, F&B, Entertainment, and Operations.

4. Operational Support

• Manage ferry arrangements, room allocations, onboard credits, and itineraries.
• Maintain accurate guest records and simple administrative tracking.
• Support premium events, dining reservations, entertainment bookings, and special experiences.

Requirements

• Background in relationship‑driven roles, ideally from:
  • Real estate
  • Financial advisory / insurance
  • Client relationship management
  • Luxury retail
  • Hospitality (hotels, lounges, concierge)
  • High‑end F&B or nightlife
• Strong communication and interpersonal skills.
• High grooming standards and a polished, professional presence.
• Comfortable hosting during evenings and weekends.
• Mandarin‑speaking is an advantage.

What We Offer

• Attractive commission structure in addition to base salary.
• Structured hospitality and premium host training.
• Clear growth pathway (Sales Manager → Division Sales Manager).
• A dynamic environment onboard a brand‑new lifestyle cruise.