Sales Engineer (Sales Coordination & Support & Order Management)

ALTON INTELLIGENT TECHNOLOGY SDN. BHD.; Pekan Nanas; On-site; MYR 50,000 - 70,000; Full time

Job summary

A leading supplier of household products in Malaysia seeks a Sales Engineer to bridge communications between the Malaysia team and U.S. customers. The role involves managing customer orders, clarifying product specifications, and coordinating internally with R&D and production teams. Candidates should possess a Bachelor's degree, have over a year of experience in sales support, and be fluent in English, with knowledge of Chinese considered a plus. This position offers an opportunity for advancement based on performance.

Qualifications

• Bachelor's degree or higher in any discipline.
• More than 1 year of experience in sales support, order management, or related roles.
• Strong cross-cultural communication skills.

Responsibilities

• Communicate with U.S. retail customers via email to clarify product specifications.
• Manage customer orders and ensure accuracy.
• Coordinate with internal departments to meet product quality standards.

Skills

Sales support experience

Cross-cultural communication

Proficient in Microsoft Office

Fluent in English

Basic understanding of international trade

Problem-solving abilities

Education

Bachelor’s degree or higher

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

SAP systems

Job description

Alton Intelligent Technology Sdn. Bhd. is wholly foreign‑owned by Alton Industry Ltd. Group, a US‑based global supplier of household products and industrial tools, with a total land area of 45.25 acres. The base in Malaysia has established a comprehensive complex of six full‑featured factories, integrating motor assembly, sheet‑metal processing, injection moulding, general assembly lines and automated intelligent warehousing. It also includes a five‑story modern office building, two three‑story canteens and activity centers, and four five‑story dormitory buildings.

As a Sales Engineer, you will serve as a key communication bridge between our Malaysia team and U.S. retail customers as well as the U.S. sales team. This role primarily communicates with customers through email, ensuring product requirements are accurately understood and efficiently implemented. You will coordinate with R&D, production, quality, and logistics departments to drive the full cycle of product development and delivery, ensuring customer satisfaction and effective order execution.

What You’ll Be Doing:

Customer Communication & Order Management

Communicate with U.S. retail customers via email to clarify product pricing, specifications, and requirements.

Receive and enter customer orders into the system, ensuring accuracy and completeness.

Convey customer requirements to the R&D team and assist in product design or modification.

Follow up on customer feedback and complaints to ensure timely resolution.

Assist in hosting customer visits, including factory tours, quality inspections, and technical discussions.

Internal Coordination & Process Follow‑up

Work closely with the R&D team to explore customer requirements in depth, support feasibility evaluation, and follow up on R&D progress.

Collaborate with production, production planning, purchasing, and quality departments to ensure products are manufactured on schedule and meet quality standards.

Track customer‑requested changes during the production stage and promptly communicate them to relevant internal departments.

Coordinate with logistics and shipping teams to ensure products are safely and punctually delivered to customers via container sea freight.

Assist the U.S. sales team in preparing quotations, technical proposals, and related documentation.

Support the preparation of sales reports, market analysis, and maintenance of customer information.

Qualifications, Skills & Experience

• Bachelor’s degree or higher in any discipline.
• More than 1 year of experience in sales support, order management, or related roles; candidates with both engineering and business backgrounds are preferred.
• Fresh graduates proficient in both Chinese and English are encouraged to apply.
• Proficient in Microsoft Word, Excel, and PowerPoint; experience with SAP systems is an advantage.
• Strong cross‑cultural communication skills, familiarity with business hospitality etiquette, and basic understanding of current international trade developments.
• Strong problem‑solving and multitasking abilities; detail‑oriented and highly responsible.
• Fluent in English (listening, speaking, reading, and writing); ability to communicate in Chinese with colleagues from China will be an added advantage.

If you meet the above requirements and have more than 5 years of relevant work experience in a similar position, the company may additionally offer you the Section Head of Sales position based on your overall performance.