Sales Engineer: Coordination, Support & Order Management

Alton Intelligent Technology Sdn. Bhd.; Pontian; On-site; MYR 40,000 - 60,000; Full time

Job summary

A global supplier of household products and industrial tools seeks a Sales Support Specialist in Pontian, Johor, to manage customer orders, coordinate with internal teams, and support the U.S. sales team. Ideal candidates have a degree, experience in sales support, and are fluent in both English and Chinese. Proficiency in Microsoft Office and SAP is advantageous. The role offers growth opportunities, including a potential Section Head of Sales position for high performers.

Qualifications

• Bachelor’s degree or above in any discipline.
• More than 1 year in sales support, order management, or related roles.
• Fresh graduates fluent in Chinese and English are encouraged to apply.
• Proficient in Microsoft Office; experience with SAP is an advantage.
• Strong cross-cultural communication skills and knowledge of business hospitality etiquette.
• Detail-oriented with strong problem-solving and multitasking abilities.
• Fluent in English; ability to communicate in Chinese is a plus.

Responsibilities

• Communicate with U.S. retail customers about product specifics.
• Enter and manage customer orders accurately.
• Assist R&D in product design based on customer feedback.
• Coordinate logistics to ensure timely product delivery.
• Support U.S. sales team with quotations and proposals.

Skills

Customer communication

Order management

Problem-solving

Multitasking

Cross-cultural communication

Education

Bachelor’s degree or above

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

SAP systems

Job description

A global supplier of household products and industrial tools seeks a Sales Support Specialist in Pontian, Johor, to manage customer orders, coordinate with internal teams, and support the U.S. sales team. Ideal candidates have a degree, experience in sales support, and are fluent in both English and Chinese. Proficiency in Microsoft Office and SAP is advantageous. The role offers growth opportunities, including a potential Section Head of Sales position for high performers.