Sales/Customer Service Sr / Executive

AIC Semiconductor; Kedah; On-site; MYR 100,000 - 150,000; Full time

Job summary

A semiconductor company located in Kedah, Malaysia, is seeking a professional to provide support and service to external customers while coordinating with internal departments. The ideal candidate should have a degree in engineering and 5 to 8 years of experience in a manufacturing environment. Key responsibilities include assisting in customer service operations and developing new business opportunities.

Qualifications

• 5 to 8 years of experience in a manufacturing environment, preferably in semiconductor.
• Experience in administrative and logistic support.

Responsibilities

• Provide administrative and technical support to external customers.
• Develop new business opportunities in semiconductor markets.
• Work with production and engineering to give customer feedback.

Skills

Technical support

Customer service

Business development

Education

Diploma/degree in engineering or related fields

Job description

Overview

To perform a task of providing support & service to the external customers and coordination for the internal departments.

Responsibilities

• Assist the Sales/Customer Service Manager/Assistant in providing administrative, logistic & technical support to external customers, through effective coordination with the internal departments.
• Identify and develop new business opportunities in local and international semiconductor markets.
• Work closely with production or engineering to provide customer feedback and support product development.
• Understand and communicate semiconductor manufacturing capabilities, such as wafer fabrication, assembly, packaging, and testing.
• Perform pre-assembly review activities for any new device (existing packages) and assure customer requirements will be carried-out.
• Review the bonding diagrams for new devices (qualified range of products), coordinate internally to support production loading.
• Track and consolidate PO received from PC / planners.
• Release monthly report on the department’s activity updates.
• Any others task assigned by manager from day to day.

Qualifications

• Minimum Diploma/degree in any field preferably engineering or others related fields.
• Minimum 5 to 8 year experience in manufacturing environment preferably in semiconductor.