Sales & Customer Service Executive

The Bomb Battle Sdn Bhd; Kuala Lumpur; On-site; MYR 30,000 - 45,000; Full time

Job summary

A dynamic entertainment company in Kuala Lumpur is seeking a Sales & Customer Service Executive to manage customer enquiries and support sales activities. The ideal candidate must possess a diploma or degree in a relevant field and have at least 1 year of experience in customer service. Responsibilities include handling enquiries, providing information about services, and coordinating bookings. This role offers a supportive work environment and opportunities for career growth.

Benefits

Allowance

Accommodation

Equality Environment

Business Casual Dress Code

Accessible to Public Transportation

Progressive Career Growth

Medical and Hospitalization Leave

EPF / SOCSO / PCB

Uncapped Commission

Qualifications

• Minimum 1 year experience in customer service, sales support, hospitality, or events.
• Fresh graduates are welcome to apply.
• Comfortable handling high volumes of enquiries via WhatsApp and calls.

Responsibilities

• Handle all incoming enquiries via various platforms.
• Provide accurate information on games and pricing.
• Support sales team by qualifying enquiries and converting them into bookings.

Skills

Strong communication skills

Customer-oriented mindset

Ability to multitask

Basic sales awareness

Education

Diploma or Degree in Business, Marketing, Tourism, or related field

Job description

The Bomb Battle Sdn Bhd – Kuala Lumpur, Kuala Lumpur

Diploma or Degree in Business, Marketing, Tourism, or related field.

Minimum 1 year experience in customer service, sales support, hospitality, or events (fresh graduates are welcome to apply).

Strong communication skills in English (Mandarin is an added advantage).

Comfortable handling high volumes of enquiries via WhatsApp and calls.

Organized, attentive to details, and able to multitask.

Customer-oriented mindset with basic sales awareness.

Willing to work weekends, public holidays, and rotate across outlets when required.

Requirement

• Diploma or Degree in Business, Marketing, Tourism, or related field.

• Minimum 1 year experience in customer service, sales support, hospitality, or events (fresh graduates are welcome to apply).

• Strong communication skills in English (Mandarin is an added advantage).

• Comfortable handling high volumes of enquiries via WhatsApp and calls.

• Organized, attentive to details, and able to multitask.

• Customer-oriented mindset with basic sales awareness.

• Willing to work weekends, public holidays, and rotate across outlets when required.

Responsibility

The Sales & Customer Service Executive plays a key role in supporting sales activities and managing all customer enquiries across Bomb Battle outlets. This role focuses on enquiry handling, lead support, booking coordination, and delivering a positive customer experience from first contact to post-visit follow-up.

Customer Enquiries & Support

• Handle all incoming enquiries via WhatsApp, phone calls, email, social media and booking platforms.

• Provide accurate information on games, packages, pricing, promotions, and outlet details.

• Respond promptly and professionally to customer questions, concerns, and feedback.

• Assist customers with booking, rescheduling, cancellations, and general support.

Sales Support & Conversion

• Support the sales team by qualifying enquiries and converting them into confirmed bookings.

• Assist in preparing quotations, invoices, booking confirmations, and follow-up messages.

• Upsell relevant add-ons such as food & beverage, merchandise, photos, or upgraded packages when appropriate.

• Track enquiry status and follow up with potential customers to close bookings.

Outlet & Event Coordination

• Liaise with outlet operations teams to ensure smooth execution of bookings, events, and special requests.

• Coordinate customer requirements for birthdays, group bookings, school visits, and team-building sessions.

• Ensure all booking details are clearly communicated to operations and event teams.

CRM, Reporting & Administration

• Maintain accurate records of enquiries, bookings, and customer data.

• Update internal systems, spreadsheets, or CRM tools with enquiry and booking status.

• Assist in preparing simple sales and enquiry reports when required.

Customer Experience & Brand Representation

• Ensure consistent, friendly, and professional communication that reflects the Bomb Battle brand.

• Handle complaints or issues calmly and elevate when necessary.

• Gather customer feedback to support service improvement.

Benefits

• Allowance
• Accommodation
• Equality Environment
• Business Casual Dress Code
• Accessible to Public Transportation
• Progressive Career Growth
• Medical and Hospitalisation Leave
• EPF / SOCSO / PCB
• Uncapped Commission