Sales Coordinator

Elta Fans Malaysia Sdn. Bhd.; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading fan manufacturing company seeks a Sales Coordinator to support order processing, maintain sales records, and coordinate with customers and sales teams. Candidates with 1-2 years of experience or recent graduates are encouraged to apply. Strong organizational skills and proficiency in Microsoft Office, as well as good English and Bahasa Malaysia communication skills, are essential. This role offers opportunities to improve organizational procedures in a vibrant team environment.

Qualifications

• 1-2 years of relevant work experience or recent graduates.
• Strong attention to detail required.
• Ability to work independently with minimal supervision.

Responsibilities

• Process orders accurately and timely.
• Maintain updated sales order records.
• Coordinate with customers and internal teams effectively.
• Monitor follow-ups with customers and internal parties.
• Update customer on order completion schedule.
• Provide support to customer and sales representatives.
• Assist in improving COPS procedures.
• Update weekly inventory list and sales reports.
• Register Quality Problem Reports as necessary.
• Handle customer calls and inquiries.
• Manage multiple tasks and prioritize effectively.

Skills

Sales processes understanding

Customer service practices

Organizational skills

Time-management skills

Problem-solving skills

Proficiency in Microsoft Office

English proficiency

Bahasa Malaysia proficiency

Tools

ERP system

Job description

Sales Coordinator is to assist the Manager and the team to ensure we provide a great level of service to achieve best outcome to customer and company.

Customer Order & Project Solutions (COPS) team will play key role in the overall success of our organization by ensuring the coordination with customers, sales, and operations team according to company’s vision.

Job Responsibility

• Process orders in a timely manner while maintaining order accuracy.
• Provide and maintain updated sales order records through electronic documentation system.
• Coordinate orders with customers and related internal parties to ensure orders meet the customer’s requirements – specification, discrepancy, lead time, changes, cancellation.
• Monitor and carry out necessary follow‑up with related parties (customer, internal).
• Update customer on order completion schedule in a timely manner.
• Provide support to customer/sales representative if, when required, to estimate project completion lead time/inventory level.
• Provide support and coordination to/with customer/team on inquiries.
• Assist in establishing better COPS procedure and materials to achieve an efficient flow.
• Update the weekly inventory list.
• Update daily and monthly sales reports.
• Register a Quality Problem Report (QPR) on behalf of sales/customer complaint.
• Receive customers’ calls as well as respond to general inquiries for non‑technical related matters and refer to the appropriate Sales representative when necessary.
• Ability to multi‑task, prioritize and manage time effectively.
• Ad‑hoc tasks assigned by superior.

Job Requirements

• Candidates with 1‑2 years of relevant work experience as well as recent graduates are encouraged to apply.
• Knowledge of sales processes and customer service practices is a plus.
• Experience using ERP system.
• Strong organizational and time‑management skills.
• Attention to detail and problem‑solving skills.
• Ability to work effectively and independently with minimal supervision.
• Proficient in Microsoft Office (Excel, Word).
• Required language(s): English & Bahasa Malaysia.