Sales Consultant

RHB Banking Group; Perak; On-site; MYR 30,000 - 50,000; Full time

Job summary

A leading banking institution in Malaysia is seeking a motivated individual to join as a Sales Representative. This role focuses on soliciting sales of Personal Financing products and ensuring a superior customer experience. Ideal candidates are expected to have a Bachelor's degree and at least one year of experience in sales or customer service. Strong communication and interpersonal skills are necessary for success in this fast-paced environment.

Qualifications

• 1 year of experience in sales and customer service related field.
• Strong motivation, success-driven, self-initiated.
• Comfortable with sales engagement and personal responsibility.

Responsibilities

• Solicit and promote sales of PF-i products.
• Achieve individual sales targets and contribute to group targets.
• Ensure high standard of customer experience in line with the bank's standards.

Skills

Sales

Customer Service

Strong Selling and Negotiation Skills

Interpersonal Skills

Communication Skills

Education

Bachelor Degree in any related field

Job description

Primary Objective

• Solicit and promote sales of Personal Financing (PF-i) products to achieve business KPIs
• Deliver superior customer experience

Key Responsibilities

Sales

• Solicit and promote sales of PF-i products
• Achieve individual sales targets and contribute towards to achievement of Group targets
• Prepare and pro-actively execute sales plans for prospective customers, using internal marketing as well as self-generated leads
• Set appointments, carry-out sales call visits where necessary, prospecting and early engagement with new to bank customers
• Cross selling of other retail banking products such as ASB, PF, Credit cards etc.

Customer Service

• Ensure high standard of customer experience in line with the quality and standards set by the Bank

Compliance

• Ensure compliance to the policies and procedures set by the Bank
• Protect the image and brand of the Bank

Operations

• Ensure that the physical sales centre or sales hub is well maintained in line with the quality and standards set by the Bank

Requirements

• Bachelor Degree - Any related field(s).
• 1 year of experience in sales and customer service related field
• Have the relevant licenses for the portfolio
• Highly motivated, winning attitude, success driven, self-initiated and able to work with minimal supervision
• Comfortable with engaging people, prefers doing sales and take personal responsibility on delivering results
• Strong selling and negotiation skills
• Strong interpersonal skills and service oriental
• Demonstrate initiative, perseverance and passion in delivering results within fast paced and highly demanding environment
• Ability to relate and connect to local community
• Good communication skills
• Basic understanding of finance and banking products
• Basic computer skills