Sales Associate (Part Time)

Ikano; Johor Bahru; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading home furnishing retailer in Johor Bahru seeks a customer-oriented individual to engage with shoppers and enhance their experience. Responsibilities include assisting customers, keeping sales areas organized, and maximizing sales. The ideal candidate should be business-minded, result-driven, and able to thrive in a fast-paced retail environment. Flexibility to work on weekends and public holidays is essential. Join our team and contribute to our mission of making a better everyday life for many people.

Qualifications

• Business-minded and result-driven.
• Experience in a customer-oriented business.
• Confident in approaching and interacting with customers.

Responsibilities

• Approach customers requiring assistance.
• Identify needs and advise on solutions.
• Keep area clean, tidy, and stocked.
• Maximise sales while maintaining profitability.

Skills

Customer focus

Proactive communication

Retail experience

Job description

The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them. We operate in Singapore, Malaysia and Thailand – and have an ambitious expansion plan to bring a little bit of Sweden to new markets in the region. We are part of the Ikano Group of companies and the only IKEA franchisee owned by the Kamprad family that founded IKEA.

We also develop, own and operate Shopping Centres that are anchored by IKEA and create walkable communities by including residential, office and other types of real estate in our development plans.

We work towards making sustainability a natural part of our everyday work. We are active in our communities, driving and supporting social initiatives that benefit children, women and the environment.

Job Description

• To actively approach, customers who you see require additional help.
• To identify their needs by asking the right questions and advise them on the best solutions for their homes in order to exceed their expectations.
• To understand how to use the different IKEA sales and communication channels and know-how for the different customers you meet.
• To keep your area of responsibility clean, tidy, priced and fully stocked, and ensure that the IKEA basic merchandising standards are in place at all times to give customers a positive shopping experience.
• To convey passion about IKEA products and actively learn about their features and benefits, and you share this knowledge with customers and colleagues.
• To understand the store and department action plans. You take responsibility for your department goals and know how you contribute.
• You ensure you maximise sales whilst maintaining profitability by knowing and actively steering towards the top selling and prioritised products (e.g. overstock/overtag).

Qualifications

• Business-minded and result-driven with a customer focus.
• Experience of working in a customer- and commercial-oriented business.
• Confident in approaching and talking to people in a proactive manner.
• Interest in people’s everyday life at home and home furnishing.
• Good personal discipline, meticulous and able to work in fast-paced retail environment.
• Willing to multiskilling, able to work in more than one section/department in the store.
• Willing to work on weekend, shift hours and public holidays.

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