Sales Associate, Coach (TRX)

Coach; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A luxury accessories brand in Kuala Lumpur is seeking a dedicated retail associate to contribute to achieving store goals. The role involves meeting sales targets, providing exceptional customer service, and building long-term client relationships. Candidates should be passionate about the retail industry, possess strong communication skills, and be comfortable with a flexible schedule. This position offers an energetic work environment and the chance to represent a renowned brand.

Qualifications

• Passionate about the retail and service industry.
• Excellent client service and communication skills.
• Flexible work schedule to meet business needs.

Responsibilities

• Meet store sales and productivity goals.
• Build long-term relationships with clients.
• Ensure excellent customer service.

Skills

Client service

Communication

Retail experience

Job description

Coach is a leading design house of modern luxury accessories and lifestyle collections, with a long-standing reputation built on quality craftsmanship. Defined by a free-spirited, all-American attitude, the brand approaches design with a modern vision, reimagining luxury for today with an authenticity and innovation that is uniquely Coach. All over the world, the Coach name is synonymous with effortless New York style.

Coach is part of the Tapestry portfolio – a global house of brands powered by optimism, innovation, and inclusivity.

Primary Purpose

You contribute to achieving store goals in sales, productivity, and service by utilizing selling skills, and Service training. You will be responsible for meeting store sales and productivity goals, and delivering service that meets or exceeds expectations. You represent Coach to the consumer, acts as an ambassador of the brand, and ensures customer needs are consistently exceeded.

The successful individual will leverage their proficiency to...

• Takes ownership and accountability for individual productivity and utilizes resources effectively to impact individual productivity
• Tailor approach to different customers by reading cues
• Build long-term relationships with clients, such as loyalty program (Clienteling)
• Services all customers according to the Coach approach standards and maintain an energetic presence and high level of enthusiasm on the sales floor
• Participates as a team member and encourages team to meet and exceed performance standards
• Consistently uses Coach Communication tools to remain informed of individual performance, store performance and company information.

The accomplished individual will possess...

• Individual who are passionate about retail and service industry are welcome to apply.
• Individual with retail experience may be considered for senior position.
• Excellent client service and communication skills
• Comfortable with flexible work schedule to meet the needs of the business, including nights, weekends and holidays

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