Sales Associate, Coach (Alor Setar)

Coach; Alor Setar; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading luxury accessories brand in Alor Setar, Malaysia, is seeking passionate individuals for retail positions. You will contribute to store sales and service goals, ensuring customer satisfaction and fostering long-term client relationships. The ideal candidates will have strong client service and communication skills, and be comfortable with a flexible work schedule including nights and weekends. This role is perfect for those eager to thrive in a dynamic retail environment.

Qualifications

• Passionate about retail and service industry.
• Retail experience may qualify for senior position.
• Comfortable with flexible work schedule.

Responsibilities

• Achieve store goals in sales, productivity, and service.
• Meet or exceed customer expectations through service.
• Participate as a team member to meet performance standards.

Skills

Excellent client service

Communication skills

Tailor approach to different customers

Ability to build long-term relationships

Job description

Coach is a leading design house of modern luxury accessories and lifestyle collections, with a long-standing reputation built on quality craftsmanship. Defined by a free-spirited, all-American attitude, the brand approaches design with a modern vision, reimagining luxury for today with an authenticity and innovation that is uniquely Coach. All over the world, the Coach name is synonymous with effortless New York style.

Coach is part of the Tapestry portfolio – a global house of brands powered by optimism, innovation, and inclusivity.

Primary Purpose

You contribute to achieving store goals in sales, productivity, and service by utilizing selling skills, and Service training. You will be responsible for meeting store sales and productivity goals, and delivering service that meets or exceeds expectations. You represent Coach to the consumer, acts as an ambassador of the brand, and ensures customer needs are consistently exceeded.

The successful individual will leverage their proficiency to...

• Takes ownership and accountability for individual productivity and utilizes resources effectively to impact individual productivity
• Tailor approach to different customers by reading cues
• Build long-term relationships with clients, such as loyalty program (Clienteling)
• Services all customers according to the Coach approach standards and maintain an energetic presence and high level of enthusiasm on the sales floor
• Participates as a team member and encourages team to meet and exceed performance standards
• Consistently uses Coach Communication tools to remain informed of individual performance, store performance and company information.

The accomplished individual will possess...

• Individual who are passionate about retail and service industry are welcome to apply.
• Individual with retail experience may be considered for senior position.
• Excellent client service and communication skills
• Comfortable with flexible work schedule to meet the needs of the business, including nights, weekends and holidays

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