Sales Associate

Ikano-Retail; Simpang Ampat; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading home furnishing retailer in Malaysia is seeking a customer-focused sales associate to enhance customer experiences. Responsibilities include proactively engaging customers, managing sales targets, and supporting department activities in a fast-paced environment. Ideal candidates are disciplined, detail-oriented, and possess strong communication skills. The position requires willingness to work varied shifts, including weekends and holidays, to improve customer satisfaction and contribute to the company's success.

Qualifications

• Willing to work on shifts, weekends and public holidays.
• Business-minded and result-driven with a customer focus.
• Experience in customer-oriented businesses.
• Ability to work in fast-paced environments.
• Confident in engaging with customers.
• Interest in home furnishing.
• Strong personal discipline and attention to detail.

Responsibilities

• Approach customers needing help and identify their needs.
• Use various IKEA sales and communication channels effectively.
• Lead/support department goals and activities.
• Maximise sales while maintaining profitability.
• Manage sales space capacities and stock availability.
• Contribute to IKEA's social and environmental commitments.

Skills

Customer service skills

Sales focus

Attention to detail

Proactive communication

Job description

IKEA is the world’s largest home furnishing retailer with 460 stores across more than 60 countries. IKEA Malaysia is part of Ikano Retail, one of 12 IKEA franchisees and the only one owned by the family of Ingvar Kamprad, who founded IKEA in 1943.

IKEA Malaysia creates a better everyday life by offering a wide range of well-designed, functional home furnishing products at prices so low, that as many people as possible can afford them. Ikano Handel Sdn. Bhd. owns and operates four omnichannel stores in Malaysia, including IKEA Damansara, IKEA Cheras, IKEA Tebrau and IKEA Batu Kawan. To learn more, visitIKEA.my

Job Description

• Actively approach customers who you see require additional help. Identify their needs by asking the right questions and advise them on the best solutions for their homes in order to exceed their expectations.
• Understand how to use the different IKEA sales and communication channels and know-how for the different customers you meet.
• Understand the store and department action plans. Responsibility for your department goals and know how you contribute.
• Lead/support the implementation of planned commercial activities involving your department throughout the store.
• Ensure your maximise sales whilst maintaining profitability by knowing and actively steering towards the top-selling and prioritised products (e.g. overstock/over tag).
• Demonstrate the ability to analyse and adjust sales space capacities based on system parameters (sales location management) to secure high stock availability.
• Be familiar with the IKEA social and environmental commitments and know how you can contribute to sustainability.

Qualifications

• Willing to work on shifts, weekendsand public holidays.
• Business-minded and result-driven with a customer focus.
• Experience of working in a customer- and commercial-oriented business.
• Experience of working in a fast-paced environment, customer-focused and service industry.
• Confident in approaching and talking to people in a proactive manner.
• Interest in people’s everyday life at home and home furnishing.
• Good personal discipline, meticulous and excellent attention to detail.

Additional Information

We hire based on our values. Watch the video and answer the following question in your application:

How do you contribute to the trust andtransparency in your team? Why is itimportant to trust each other?