Sales Advisor & B2B Sales and Digital Marketing

Concentrix; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading technical support provider is seeking a technical supporter in Kuala Lumpur. This role requires contacting customers through phone, chat, and email to integrate their online presence and assist with technical challenges. The ideal candidate will have B2B sales experience and digital marketing knowledge, along with proficiency in Traditional Mandarin and Cantonese. This full-time, weekday position offers a salary range of MYR 5,000 to 5,500 monthly, with incentives.

Benefits

Monthly incentives

Qualifications

• Local Malaysian.
• Well versed in Traditional Mandarin and Cantonese.
• Can start on 2 February 2026.

Responsibilities

• Contact customers via phone, chat, and email after making an appointment.
• Support customers by integrating their website, store, or account.
• Advise on technical integration and process improvements.
• Provide a step-by-step guide to implementing the Conversions API.
• Monitor customer success through ongoing tracking.

Skills

B2B sales experience

Digital marketing knowledge

Technical knowledge

Experience with social media advertising

API/SDK integration

Tools

Pixel

MS Office

Electronic mail systems

Job description

Overview

As a technical supporter, you will contact customers via phone, chat, and email after making an appointment. You support customers by integrating their website, their store, or their account and aid in solving technical challenges. Identify content and performance potential and advise the customer on the technical integration and improvement of processes. A step-by-step guide to implementing the Conversions API. Instructions for Direct Integration and Integration as a Platform - CAPI Gateway, CAPI Partners, CAPI for Google Tag Manager. With diligence, you track the customers\' successes through constant monitoring.

Responsibilities

• Contact customers via phone, chat, and email after making an appointment.
• Support customers by integrating their website, store, or account and aid in solving technical challenges.
• Identify content and performance potential and advise on technical integration and process improvements.
• Provide a step-by-step guide to implementing the Conversions API, including Direct Integration and Integration as a Platform (CAPI Gateway, CAPI Partners, CAPI for Google Tag Manager).
• Monitor customer success through ongoing tracking and diligence.

Required skills

• B2B sales experience and digital marketing are required; technical knowledge is a plus.
• Experience with social media advertising, digital marketing, and tools such as Pixel, MS Office, and electronic mail systems; API/SDK integration is welcome.

Requirements

• Local Malaysian
• Well versed in Traditional Mandarin and Cantonese
• Can start on 2 February 2026

Salary & Schedule

• Salary: MYR 5,000 to 5,500 per month, plus monthly incentives
• Schedule: Monday to Friday (weekdays only), fixed shift from 9:00 AM to 6:00 PM