Sales & Account Servicing Assistant Manager

Times Publishing Group Malaysia; Shah Alam; On-site; MYR 150,000 - 200,000; Full time

Job summary

A prominent publishing company in Malaysia seeks an Account Servicing Executive to maintain client relationships and manage account servicing tasks. The ideal candidate must hold a Diploma or Degree in Business or Marketing and have 2-4 years of relevant experience. Proficiency in MS Office and CRM systems, along with strong communication and interpersonal skills, is essential. This role includes responsibilities such as preparing client proposals and monitoring account performance, ensuring client satisfaction, and identifying growth opportunities.

Qualifications

• 2-4 years of experience in sales or account servicing.
• Driving license is mandatory if you are assigned for local territory.

Responsibilities

• Maintain and strengthen relationships with existing clients.
• Handle day-to-day account servicing tasks.
• Prepare proposals, quotations, and presentations for clients.
• Coordinate with internal teams to ensure timely delivery of products/services.
• Identify upselling and cross-selling opportunities within existing accounts.
• Analyze market trends and client feedback.
• Monitor account performance and prepare sales reports.
• Develop and implement strategies to grow existing clients.

Skills

Strong communication and interpersonal skills

Ability to multitask and work under pressure

Proficiency in MS Office

Proficiency in CRM systems

Education

Diploma/Degree in Business, Marketing, or related field

Job description

Responsibilities

Maintain and strengthen relationships with existing clients to ensure satisfaction and retention.

Handle day-to-day account servicing tasks, including order processing, billing, and resolving client inquiries promptly.

Prepare proposals, quotations, and presentations for clients.

سام coordinate with internal teams (operations, finance, marketing) to ensure timely delivery of products/services.

Identify upselling and cross‑selling opportunities within existing accounts.

Analyze market trends and client feedback to improve service offerings.

Monitor account performance and prepare regular sales and service reports.

Able to develop and implement strategies to grow existing clientsFetching and acquire new clients.

Key Performance Indicators (KPIs)

• Timely resolution of client inquiries.
• Accuracy and timeliness of order processing.
• Achievement of upselling/cross‑selling targets.
• Positive client feedback scores.

Requirements

• Diploma/Degree in Business, Marketing, or related field.
• 2–4 years of experience in sales or account servicing.
• Strong communication and interpersonal skills.
• Ability to multitask and work under pressure.
• Driving licence is mandatory if you are assigned for local territory.
• Proficiency in MS Office and CRM systems.

Application Questions

• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• How many years' experience do you have as an Accounts Role?
• Do you have experience in a sales role?
• Which of the following Microsoft Office products are you experienced with?
• Which of the following Customer Relationship Management (CRM) systems do you have experience using?
• Do you have a valid Malaysian driver's licence?