SAINT LAURENT Client Advisor / Senior Client Advisor

Saint Laurent (Malaysia) Sdn Bhd; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A luxury fashion retailer in Kuala Lumpur is seeking a Client Advisor to enhance customer experiences and drive sales. The ideal candidate will have a strong background in client service, demonstrate a passion for fashion, and possess a business mindset. Responsibilities include providing exceptional after-sale service, building a client portfolio, and meeting sales targets. Joining a dynamic team, this role offers an opportunity to thrive in a fast-paced environment while upholding the company's luxury image.

Qualifications

• Preferred experience in high-quality client service within fashion retail or luxury hospitality.
• Strong understanding of fashion culture and personal taste.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Provide outstanding client and after-sale service to all visitors.
• Cultivate and grow a robust client portfolio.
• Drive personal sales and achieve KPI goals.

Skills

Customer service experience

Business mindset

Passion for fashion

Proactive attitude

Team spirit

Job description

Founded in 1961, Yves Saint Laurent was the first couture house to introduce the concept of luxury prêt‑à‑porter in a 1966 collection called ‘Rive Gauche’, synonymous with youth and freedom. This shift represented a first critical step in the modernization of fashion and revolutionized the socio‑cultural landscape.

In 1999, the luxury goods division of the Kering Group acquired Yves Saint Laurent and, under the creative direction of Anthony Vaccarello since April 2016, continues to position the house at the summit of the luxury universe.

Today, Saint Laurent collections include women’s and men’s ready‑to‑wear, shoes, handbags, small leather goods, jewelry, scarves, ties and eyewear.

We are currently seeking a Client Advisor who will report to Store Director as part of our dynamic team.

Role

A Senior Client Advisor / Client Advisor contributes actively to the store sales and key indicators achievement. Providing a unique, memorable, sophisticated, and everlasting experience to all external and internal clients. Also supporting the management team and colleagues, while consistently upholding our Maison values, image, and standards.

Mission

• Provide an outstanding client and after‑sale service to all visitors and clients
• Show passion in connecting and reconnecting with clients, putting them at the center, identifying their needs and anticipating their future requests
• Cultivate a robust client portfolio to secure a proactive and growing business
• Drive performance to exceed individual sales and KPI goals by having a business mindset and an entrepreneurial approach
• Know how to create personalized, versatile, and timeless silhouettes for the client and demonstrate your passion for the fashion culture
• Show a transparent and genuine attitude with the client and create a unique connection with them
• Communicate in a professional and authentic way, with clients and colleagues
• Effectively use all the available tools to optimize business opportunities
• Proactively support the front and back‑of‑house teams, their achievements and ultimately the overall team spirit
• Adhere to all company policies and operational procedures and follow them

Profile

• A preferred professional experience in providing a high-quality service focused on Client expectations, i.e. in fashion & accessory retail, customer service or luxury hospitality
• Have personal taste and passion for the fashion culture, like to create personalized looks
• Have a natural business mindset and an entrepreneurial spirit
• Open‑minded and looking for a company valuing audacity and authenticity
• Strong team spirit to achieve common goals
• At ease with using tools and applications, learns fast with new technologies
• Motivation to work in a fast‑paced environment, able to multitask & prioritize
• Proactive, enthusiastic, & with a problem‑solving attitude
• Embrace change and see it as an opportunity to grow and develop

Saint Laurent is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background.