SaaS Implementation & Customer Success Lead - Hybrid KL

Capcon Asia; Kuala Lumpur; Hybrid; MYR 60,000 - 80,000; Full time

Job summary

A technology firm in Kuala Lumpur is seeking a Customer Success & Implementation Specialist to lead SaaS implementations and manage client onboarding. Ideal candidates have 3+ years in customer success or technical account management, strong problem-solving skills, and experience with cloud technologies. This hybrid role offers the opportunity to work closely with clients and internal teams to enhance the customer experience.

Qualifications

• 3+ years in customer success, implementation, or technical account management.
• Strong technical background.
• Hands-on experience with software implementation.

Responsibilities

• Own the customer implementation lifecycle from onboarding to support.
• Ensure delivery of integrations on time and within scope.
• Facilitate customer training and best practices.

Skills

Customer success management

Technical account management

Problem-solving

Stakeholder management

Education

Computer Science, IT, or related field

Tools

AWS

Azure

GCP

JIRA

Confluence

Trello

Job description

A technology firm in Kuala Lumpur is seeking a Customer Success & Implementation Specialist to lead SaaS implementations and manage client onboarding. Ideal candidates have 3+ years in customer success or technical account management, strong problem-solving skills, and experience with cloud technologies. This hybrid role offers the opportunity to work closely with clients and internal teams to enhance the customer experience.