ROOM SUPERVISOR

Mimpi Perhentian Resort; Kuala Besut; On-site; MYR 100,000 - 150,000; Full time

Job summary

A premier resort in Malaysia is seeking a Housekeeping Supervisor to oversee the housekeeping team and ensure the highest cleanliness standards for guest rooms and public areas. The ideal candidate will have 2-3 years of supervisory experience in hospitality, strong leadership and organizational skills, and a commitment to guest satisfaction. Responsibilities include staff training, inspections, inventory management, and addressing guest feedback. This is an excellent opportunity to contribute to a thriving resort environment.

Qualifications

• 2-3 years of experience in a housekeeping or supervisory role, preferably in hospitality.
• Ability to handle time-sensitive tasks in a fast-paced environment.
• Ability to work flexible hours including weekends and holidays.

Responsibilities

• Oversee daily activities of the housekeeping staff.
• Conduct regular inspections of guest rooms.
• Supervise cleaning of public areas, ensuring cleanliness standards.
• Ensure efficient laundry operations and inventory management.
• Address guest complaints to maintain satisfaction.

Skills

Strong leadership skills

Attention to detail

Organizational abilities

Good communication skills

Problem-solving skills

Customer service orientation

Education

High school diploma or equivalent

Certifications in hospitality management or housekeeping

Job description

The Housekeeping Supervisor is responsible for overseeing the daily operations of the resort’s housekeeping team, ensuring that guest rooms, public areas, and laundry services are maintained to the highest standards. This role involves supervising, training, and coordinating staff to ensure cleanliness, safety, and guest satisfaction. The ideal candidate will have strong leadership skills, attention to detail, and the ability to manage multiple areas within the resort, ensuring all housekeeping operations run smoothly and efficiently.

Job Descriptions

• Supervise Housekeeping Staff: Oversee daily activities of housekeeping staff, ensuring all rooms, public areas, and laundry are cleaned and maintained to the highest standards.
• Room Inspections: Conduct regular inspections of guest rooms to ensure they meet cleanliness, hygiene, and quality standards.
• Public Area Management: Supervise the cleaning and upkeep of public areas, including hallways, lobbies, restrooms, and recreational spaces.
• Laundry Operations: Ensure laundry is processed efficiently, maintaining cleanliness and quality control for all linens and uniforms.
• Staff Training & Development: Train housekeeping staff in cleaning procedures, safety standards, and guest service expectations. Provide ongoing feedback and development.
• Inventory Management: Maintain inventory of housekeeping supplies, linens, and cleaning materials, and order replacements as necessary.
• Guest Satisfaction: Address guest complaints and special requests related to housekeeping, ensuring prompt resolution and guest satisfaction.
• Safety & Compliance: Ensure all housekeeping operations follow safety protocols, resort policies, and health regulations.

Requirements

• High school diploma or equivalent; additional certifications in hospitality management or housekeeping are a plus.
• At least 2-3 years of experience in a housekeeping or supervisory role, preferably in the hospitality or resort industry.
• Strong leadership, organizational, and multitasking abilities.
• Excellent attention to detail and problem-solving skills.
• Good communication and interpersonal skills.
• Ability to work efficiently and handle time-sensitive tasks.
• Strong work ethic and ability to lead by example.
• Positive attitude and strong customer service orientation.
• Ability to work independently and manage a team effectively in a fast-paced environment.
• Ability to work flexible hours including weekends and holidays.