REVENUE MANAGER - Hotel / Resort

Lucky Land Resort Sdn. Bhd.; West Coast Division; On-site; MYR 100,000 - 150,000; Full time

Job summary

A luxury hotel in Malaysia seeks an experienced Revenue Manager to oversee revenue strategies, channel management, and performance analysis. The ideal candidate has at least 5 years of experience in revenue management within a 5-star environment, a relevant degree, and strong analytical skills. Responsibilities include developing pricing strategies, maintaining inventory systems, and ensuring a top-tier guest experience. Join a collaborative team focused on excellence and innovation in hospitality.

Qualifications

• Minimum of 5 years of hands-on hotel revenue management experience in a luxury or 5-star hotel.
• Bachelor's degree or diploma in Hospitality Management, Tourism, Business Administration, or related field preferred.
• Experience with yield management and inventory management is essential.

Responsibilities

• Develop and implement strategic sales and pricing tactics.
• Oversee room inventory management across various channels.
• Generate reports and provide recommendations to hotel leadership.
• Support the annual revenue budget and financial forecasting.
• Collaborate with multiple departments to ensure a cohesive strategy.
• Drive revenue through upselling while maintaining guest experience.

Skills

Analytical skills

Organizational skills

Problem-solving skills

High computer literacy

English proficiency

Chinese language skills

Education

Bachelor's degree in Hospitality Management

Diploma in Business Administration

Tools

PMS

GDS

Excel

Job description

Strategy & Pricing

Develop, implement, and track strategic sales, pricing, and distribution tactics to boost key metrics such as ADR and RevPAR.

Inventory & Channel Management

Oversee room inventory and ensure effective management across various channels, including the hotel's property management system (PMS), Global Distribution Systems (GDS), Online Travel Agency (OTA) extranets, and channel managers.

Performance Analysis & Reporting

Generate regular reports, review business performance, and provide recommendations to hotel leadership based on market conditions, competitor analysis, and internal data.

Budgeting & Forecasting

Support the annual revenue budget process and financial forecasting.

Collaboration

Work closely with the sales, marketing, and reservations departments to ensure a cohesive commercial strategy. Maintain professional relationships with third‑party partners and competitor hotels.

System Maintenance & Training

Ensure the optimal use and maintenance of revenue management systems and related technology.

Guest Experience

Drive revenue through effective upselling while ensuring guests receive value for money and a luxurious experience consistent with a 5‑star brand.

Qualifications & Experience

Experience

A minimum of 5 years of hands‑on hotel revenue management experience in a luxury or 5‑star hotel setting.

Education

A Bachelor's degree or diploma in Hospitality Management, Tourism, Business Administration, or a related analytical field is preferred.

Skills

• Strong analytical, organizational, and problem‑solving skills, with a high attention to detail.
• High computer literacy, including advanced Excel skills and proficiency in hotel technology (PMS, CRS, GDS, etc.).
• Excellent command of written and spoken English; Chinese language skills to engage with Chinese‑speaking clients is an asset; additional languages are valuable.
• A keen interest in new technologies and continuous learning.

Application Questions

• Which of the following statements best describes your right to work in Malaysia?
• Which of the following types of qualifications do you have?
• How many years' experience do you have as a Revenue Manager?
• How many years' experience do you have with forecasting for businesses?
• Which of the following languages are you fluent in?
• Have you worked in a role where you were responsible for yield management?
• How many years' experience do you have as a Head of Revenue?
• Do you have experience with inventory management?