Retail Telemarketing Consultant

CIMB Bank Berhad; Kuala Lumpur; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading financial services provider in Kuala Lumpur seeks a Telemarketing Consultant to promote credit and loan products. Candidates with a degree or diploma are preferred, along with a passion for sales and strong communication skills in both English and Bahasa Malaysia. The role involves meeting sales targets, adhering to compliance, and providing customer support in a dynamic environment. This position is aimed at those eager to thrive in a sales-oriented banking role.

Qualifications

• Preferable candidates specializing in Telemarketing / Telesales from the Banking industry.
• Able to communicate in English and Bahasa Malaysia.
• Possess the passion for sales and marketing.

Responsibilities

• Promote CIMB Credit Card, Personal Loan, and other products via telemarketing.
• Cross sell based on customer's needs.
• Meet sales target and ensure 100% compliance.

Skills

Telemarketing

Sales

Analytical skills

Interpersonal skills

Communication in English

Communication in Bahasa Malaysia

Education

Recognized Degree or Diploma

SPM holder with relevant experience

Job description

To promote CIMB Credit Card / Personal Loan / CashLite / Balance Conversion / Credit Limit Increase / Credit Protector or Life Insurance products to existing CIMB customers via telemarketing as per product assignment.

To cross sell based on customer's need.

To meet sales target and ensure 100% compliance at all time.

To provide professional advice and workable resolution to customer’s enquiries.

To assist Team Sales Manager or Senior Sales Manager on any ad-hoc requests.

Preferable candidates specializing in Telemarketing / Telesales from the Banking industry.

Recognized Degree or Diploma in any disciplines / SPM holders with relevant experience / fresh graduates with the right determination, passion and sales drive will be considered.

Able to communicate in English and Bahasa Malaysia.

Posses the passion for sales and marketing.

Strong analytical and interpersonal skills.

Able to cope well under pressure.

Goal oriented and a strong team player. Only shortlisted candidates will be notified.

CIMB Group is one of ASEAN’s leading universal banking groups and is Malaysia’s second largest financial services provider, by assets. It offers consumer banking, commercial banking, investment banking, Islamic banking and asset management products and services. Headquartered in Kuala Lumpur, the Group is present in all 10 ASEAN nations (Malaysia, Indonesia, Singapore, Thailand, Cambodia, Brunei, Vietnam, Myanmar, Laos and Philippines). Beyond ASEAN, the Group has market presence in China, Hong Kong, India, Sri Lanka, Korea, the US and UK.

Banking & Financial Services More than 10,000 employees

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• How many years' experience do you have as a Telemarketing Consultant?
• Which of the following languages are you fluent in?
• How would you rate your English language skills?
• Do you have experience in a sales role?
• How many years' experience do you have with personal lending?