Retail Team Lead - Sales & Service Excellence

Watsons Malaysia; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading retail company in Malaysia is seeking a retail manager to achieve sales targets and ensure exceptional customer service. The ideal candidate should possess a minimum of SPM with retail management experience or a Diploma/Degree in any field. Applicants must be fluent in Bahasa Melayu and English, show strong communication skills, and be able to work shifts including weekends and public holidays. Join us to lead a high-performing team in a dynamic environment.

Qualifications

• At least 1 year of working experience in the retail/F&B industry.
• Fluent in Bahasa Melayu and English.
• Pleasant personality with a strong drive.

Responsibilities

• Achieve sales targets set.
• Ensure high standard of customer service.
• Work with Store Manager for staffing needs.
• Implement team work efficiency.
• Organize shop operations effectively.
• Maintain sufficient stock levels.

Skills

Customer service

Communication skills

Interpersonal skills

Adaptability

Teamwork

Education

Minimum SPM or Diploma/Degree

Job description

A leading retail company in Malaysia is seeking a retail manager to achieve sales targets and ensure exceptional customer service. The ideal candidate should possess a minimum of SPM with retail management experience or a Diploma/Degree in any field. Applicants must be fluent in Bahasa Melayu and English, show strong communication skills, and be able to work shifts including weekends and public holidays. Join us to lead a high-performing team in a dynamic environment.