Retail Team Lead - Sales & Service Excellence

Watsons Malaysia; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading retail company in Kuala Lumpur is seeking a qualified individual to achieve sales targets and provide exceptional customer service. The ideal candidate should have at least a minimum education of SPM or a Diploma/Degree, along with one year of experience in the retail or F&B industry. Strong communication and interpersonal skills are essential. The role requires availability to work shifts, weekends, and public holidays, emphasizing a positive and customer-oriented approach.

Qualifications

• Minimum SPM with retail management experience or Diploma/Degree required.
• Fluent in Bahasa Melayu and English.
• At least 1 year experience in retail/F&B industry.

Responsibilities

• Achieve sales targets set for the store.
• Provide excellent customer service.
• Work with the Store Manager to hire quality sales staff.
• Ensure efficient operation of the store.

Skills

Customer service skills

Communication skills

Interpersonal skills

Adaptability

Education

SPM or Diploma/Degree in any field

Job description

A leading retail company in Kuala Lumpur is seeking a qualified individual to achieve sales targets and provide exceptional customer service. The ideal candidate should have at least a minimum education of SPM or a Diploma/Degree, along with one year of experience in the retail or F&B industry. Strong communication and interpersonal skills are essential. The role requires availability to work shifts, weekends, and public holidays, emphasizing a positive and customer-oriented approach.