Retail Store Supervisor

Panda Eyes Sdn Bhd; Kampung Kangkar Tebrau; On-site; MYR 20,000 - 100,000; Full time

Job summary

A fashion retail company located in Kampung Kangkar Tebrau is seeking a Store Supervisor responsible for supervising sales associates and ensuring sales targets are met. The ideal candidate will possess leadership skills, a minimum of 2-3 years of experience in fashion retail, and proficiency in both English and Bahasa Malaysia. Additional knowledge of Mandarin is an advantage. Competitive benefits including annual leave, medical leave, and performance bonuses are offered.

Benefits

Annual Leave

Medical and Hospitalisation Leave

EPF / SOCSO / PCB

Overtime Pay

Performance Bonus

Training Provided

Qualifications

• 2-3 years experience in fashion retail or sales supervision.
• Responsible and results-driven.
• Proficient in managing teams and conducting interviews.

Responsibilities

• Supervise retail sales associates to achieve company objectives.
• Ensure product displays follow guidelines.
• Monitor team attendance and punctuality.
• Train and guide new staff.
• Ensure sales targets and performance KPIs are met.

Skills

Strong leadership and people management skills

Multitasking

Proficiency in Microsoft Office

Good command of English

Knowledge of Bahasa Malaysia

Mandarin (advantage)

Education

Minimum SPM or equivalent

Diploma or higher in Business, Marketing, or related fields

Job description

Requirement

1) Minimum SPM or equivalent. Diploma or higher qualification in Business, Marketing, or related fields is an advantage.

2) At least 2-3 years of working experience in fashion retail, sales supervision.

3) Strong leadership and people management skills.

4) Able to multitask and work under minimal supervision.

5) Proficient in Microsoft Office (Excel, Word) and basic scheduling systems.

6) Responsible, proactive, and results driven.

7) Good command of English and Bahasa Malaysia (Mandarin is an added advantage).

8) Willing to travel within assigned areas and work on weekends or public holidays when required.

Responsibility

1) Supervising all retail sales associate in your assigned area and helping them to achieve the company’s objectives.

2) Ensure company products are prominently displayed in outlets, according to the guidelines from the Store Manager/ Area Manager and Marketing Team (VM).

3) Monitor the team’s attendance and ensure punctuality of the team.

4) Responsible for interviewing and shortlisting candidates for vacancies.

5) Train and guide new staffs to ensure smooth onboarding and understanding of job responsibilities.

6) Upload staffs’ work schedules and ensure they are updated and accurate.

7) Assist the PIC/ Manager in overseeing staff-related matters and resolving on-ground issues.

8) Support in-store promotions and selling when required in selected outlets.

9) Cash on hand must be banked into Bank. If the banking day falls on a Saturday, Sunday, or Public Holiday, the cash is to be securely placed in the safety box until next working day, adhere all the company rules and regulations.

10) Carry out any other tasks or responsibilities as assigned by the superior.

11) Ensure all sales targets and performance KPIs are met.

12) Ensure all administrative and approval work is accurate and aligned, including HR, Finance, and accounting tasks.

Benefits

• Annual Leave
• Medical and Hospitalisation Leave
• EPF / SOCSO / PCB
• Overtime Pay
• Performance Bonus
• Training Provided