Retail Store Manager (Experience in Large Scale Retail Store)-Kota Kinabalu Sabah

KK Malaysia; West Coast Division; On-site; MYR 40,000 - 54,000; Full time

Job summary

A leading retail organization seeks a motivated Sales Manager to oversee sales performance and ensure operational excellence in their stores in Malaysia. The ideal candidate will have at least 2-3 years of retail store management experience, strong analytic skills, and the ability to lead a team effectively. Responsibilities include managing staff, analyzing sales data, and conducting service training to ensure outstanding customer service. Flexibility to work on weekends is required.

Qualifications

• 2-3 years of experience in retail store management preferred.
• Familiar with retail operations and merchandising.
• Good communication and coordination skills.

Responsibilities

• Follow up on sales turnover indicators set by the store manager.
• Manage staff duties and performance tracking.
• Analyse sales data and track market trends.

Skills

Retail store management

Analytic skills

Communication

Team management

Flexibility

Job description

Job description

Sales Management

• Follow up the sales turnover indicators set by the store manager,
• Manage staff duty rooster and performance tracking
• Analyse sales data and plan a strategic improvement plan, and pay attention to market trends of competitive products

Operation Management

• Supervise outlet staff to execute front store and store room management according to standards
• Report to store manager if there is emergencies case happen at stores and handle the incidence flexibly to ensure safe operations of the store.
• Product Management
• Responsible for daily inventory management and product expiry date management
• Manage product loss according to company standards
• Analyse product category performance to plan improvement plan and increase sales performance

Merchandising / Product Display Management

• Familiar with the display standards of the products, provide guidance and familiar to merchandising and display system
• Follow VCM diagram to inspect and enhance store display

Training Management

• Responsible for conducting service training for the outlet staff
• Manage customer service feedback and provide service guidance to the staffs
• Ensure standardized process of the store operations.

Financial Management

• Manage daily cash safety, conduct internal self-examination in the store
• Ensure store financial compliance

Employee Management

• Assist in recruitment of outlet staffs.
• Onboarding new outlet staffs
• Provide training to new outlet staffs
• Manage team members well

Requirements

• 2-3 years and above of experiences in retail store management are preferred.
• Experience in pre-opening store set-up
• Familiar with the operations of the retail store, merchandising, manpower management and store management.
• Have experience in set up new stores and large scale of retail store crew
• Familiar with office software and strong in analytic skill
• Good in communication and coordination, have team spirit and strong in execution ability
• Flexible to follow company’s outlet and regional deployment
• Recognise company’s corporate culture and values.
• Able to work on weekend/rotating shift