Retail Store Manager

Feruni Ceramiche Sdn Bhd; Malacca City; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading tile brand is seeking a Retail Store Manager for their Melaka showroom. The ideal candidate will have experience in retail management, be fluent in multiple languages, and possess strong leadership and CRM skills. This role offers a competitive salary, monthly incentives, and comprehensive medical coverage, along with opportunities for career growth within a supportive team environment.

Benefits

Salary range RM 6,500 – RM 8,500

Monthly Sales Incentives

Comprehensive Medical Coverage

5-day work week with Sundays off

Career Development

Qualifications

• 2–3 years of experience managing a retail store.
• Experience in building materials or interior design retail is a plus.
• Fluent in English, Bahasa Malaysia, and Mandarin.

Responsibilities

• Plan store strategies to meet sales and income targets.
• Ensure smooth daily operations and high service standards.
• Coach and inspire the team to grow professionally.

Skills

Sales strategy development

CRM proficiency

Leadership

Time management

Problem-solving

Customer service passion

Education

Diploma or Degree in relevant field

Tools

CRM tools

Digital analytics tools

Job description

Lead the Future of Retail at Feruni

At Feruni, we’re more than a tile brand—we’re a movement that transforms how people live and work. If you're passionate about retail, leadership, and creating meaningful customer experiences, we invite you to join us as a Retail Store Manager at our Melaka showroom.

This is more than a job—it’s a career path designed to grow you into a professional retail leader, equipped with strategic thinking, CRM mastery, and sales funnel expertise.

What You’ll Enjoy as a Ferunian

• Salary range RM 6,500 – RM 8,500 per month
• Monthly Sales Incentives – Your performance is rewarded.
• Comprehensive Medical Coverage – Includes dental, optical, outpatient and hospitalization.
• Work-Life Balance – 5-day work week, Sundays off, 9:00 AM to 6:00 PM.
• Career Development – Grow into a strategic retail leader through hands-on coaching, CRM training, and leadership development.

Your Role at Feruni

As a Feruni Retail Store Manager, you’ll lead a high-performing team and drive the store’s success across sales, operations, and customer experience. You’ll be empowered to:

Drive Sales & CRM Excellence

• Plan and execute store strategies to meet sales and net income targets.
• Build strong relationships with homeowners, architects, interior designers, and contractors.
• Master CRM tools to manage leads, track performance, and optimize the sales funnel.
• Analyze sales data to identify trends, opportunities, and areas for improvement.

Deliver Operational & Service Excellence

• Ensure smooth daily operations and high service standards.
• Elevate showroom presentation and visual merchandising.
• Recommend and implement improvements to boost productivity and customer satisfaction.
• Use digital tools and data to enhance decision-making and store performance.

Lead & Develop Your Team

• Coach, train, and inspire your team to grow professionally and deliver results.
• Recruit and onboard new team members aligned with Feruni’s culture.
• Foster a collaborative, high-performance work environment.
• Champion Feruni’s values, policies, and customer-first mindset.

What We’re Looking For

• Diploma or Degree in any relevant field.
• 2–3 years of experience managing a retail store.
• Experience in building materials or interior design retail is a plus.
• Proficiency in CRM and digital analytics tools.
• Fluent in English, Bahasa Malaysia, and Mandarin to effectively communicate with our diverse client base and stakeholders.
• Strong leadership, time management, and problem-solving skills.
• Passion for customer service and team development.

Location: Feruni Retail Showroom, Melaka

Ready to Lead with Impact?

If you’re driven by purpose, passionate about retail, and ready to grow—Feruni is your platform. Join us in transforming spaces, building communities, and shaping the future of retail.