Retail Store Manager

Inari Jewellery Sdn. Bhd.; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A luxury jewellery retailer in Kuala Lumpur seeks a Retail Manager to drive sales and enhance customer experience. Responsibilities include achieving sales targets, leading a team of stylists, and maintaining inventory accuracy. The ideal candidate boasts 3–5 years in luxury retail, strong leadership skills, and the ability to cultivate long-term customer relationships. This role offers an inclusive environment with benefits such as staff discounts and career development opportunities.

Benefits

Staff jewellery discounts

Monthly incentives

Training & career development

Supportive founder-led team

Annual & medical leave

Replacement leave for retail public holidays

Qualifications

• 3–5 years experience in boutique or luxury retail.
• Strong leadership and management skills.
• Good communication and customer-facing presence.

Responsibilities

• Achieve monthly store sales targets.
• Build long-term customer relationships.
• Lead and motivate retail stylists.
• Maintain accurate inventory with >98% stock accuracy.

Skills

Leadership skills

People management

Communication skills

Customer service

Detail-oriented

Organised

Multitasking

Job description

Requirement

• 3–5 years experience in boutique or luxury retail.
• Strong leadership and people management skills.
• Good communication, confidence, and customer‑facing presence.
• Detail‑oriented, organised, and able to multitask.
• Comfortable working weekends and retail shifts.

Responsibilityh3>

Sales & Performance

• Achieve monthly store sales targets.
• Improve store conversion rates through coaching and selling techniques.
• Drive higher average order value (AOV) through styling and recommendations.
• Grow bespoke/custom jewellery enquiries from customers.

Customer Experience

• Ensure every customer receives warm, personalised service.
• Build long‑term customer relationships for repeat visits and referrals.
• Handle customer concerns professionally and resolve issues smoothly.

Team Leadership

• Lead, supervise, and motivate retail stylists.
• Create weekly staff schedules to ensure smooth store coverage.
• Train the team on product knowledge, styling, and service standards.
• Maintain store discipline, punctuality, and performance standards.

Store Operations

• Maintain accurate inventory with >98% stock accuracy.
• Manage daily opening and closing procedures.
• Ensure the store is clean, organised, and well‑presented at all times.
• Submit weekly operational and sales reports to management.

Visual Merchandising & Ambience

• Maintain premium visual merchandising standards.
• Ensure displays are clean, updated, and aligned with brand guidelines.
• Refresh layouts during launches, promotions, or campaigns.

Events & Activations

• Support and lead in‑store events, workshops, and brand activations.
• Ensure smooth set‑up, RSVP management, and customer experience during events.

Benefits

• Staff jewellery discounts
• Monthly incentives
• Training & career development
• Supportive founder‑led team
• Annual & medical leave
• Replacement leave for retail public holidays