Retail Sales Supervisor

Fashdex Sdn Bhd; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading retail company in Kuala Lumpur is seeking an experienced Retail Supervisor to lead a small team and drive sales performance. The ideal candidate will have 2–3 years of retail experience, strong sales skills, and the ability to work under pressure. Responsibilities include supervising sales associates, achieving sales targets, and ensuring excellent customer service. Benefits include competitive salary, performance bonuses, and opportunities for career advancement.

Benefits

Competitive basic salary

Attractive sales commission

Monthly incentives

Medical claim included

Career advancement opportunities

Qualifications

• Minimum 2–3 years of retail experience, preferably in fashion or FMCG.
• Experience leading or supervising a retail team is an advantage.
• Strong sales-driven mindset with ability to drive KPIs.
• Confidence in communication and coaching skills.
• Ability to work under pressure and during retail hours.

Responsibilities

• Drive and achieve daily, weekly, and monthly sales targets.
• Lead by example on the sales floor to close key sales.
• Supervise and motivate sales associates during shifts.
• Monitor staff performance and ensure customer service excellence.
• Handle customer feedback and resolve issues professionally.

Skills

Retail experience

Sales-driven mindset

Leadership and coaching skills

Basic computer literacy

Customer-focused

Job description

Requirements

• Minimum 2–3 years of retail experience (fashion / accessories / FMCG preferred)


• Prior experience leading or supervising a small retail team is an advantage


• Strong sales-driven mindset with ability to drive KPIs (ATV, UPT, conversion)


• Confident communicator with leadership and coaching skills


• Customer‑focused, results‑oriented, and able to work under pressure


• Able to work retail hours, weekends, and public holidays


• Basic computer literacy (POS system, MS Office)


• Mandarin‑speaking candidates are highly encouraged to apply

Responsibility

Sales & Performance

• Drive and achieve daily, weekly, and monthly sales targets


• Monitor and improve store KPIs (ATV, UPT, conversion rate)


• Lead by example on the sales floor and close key sales

Team Leadership

• Supervise, guide, and motivate sales associates during shifts


• Conduct daily briefings, coaching, and on‑the‑job training


• Monitor staff performance, grooming, discipline, and attendance

Store Operations

• Oversee daily opening and closing procedures


• Ensure store visual standards and customer service excellence


• Handle customer feedback and resolve issues professionally


• Support inventory control and POS accuracy

Benefits

• Competitive basic salary + attractive sales commission


• Monthly incentives and performance bonuses


• High earning potential due to prime retail location


• EPF (KWSP), SOCSO & EIS provided


• Medical claim included


• Annual leave and medical leave in accordance with Malaysian Labour Law


• Sales leadership training and on‑the‑job coaching


• Career advancement opportunities (Supervisor → Assistant Store Manager)