Retail Sales Executive

Malabar Gold & Diamonds; Klang City; On-site; MYR 100,000 - 150,000; Full time

Job summary

A jewelry company in Klang City is seeking a sales associate to engage with customers and facilitate sales. Responsibilities include achieving sales targets, managing stock levels, and addressing customer queries and complaints. The ideal candidate will have strong interpersonal skills and experience in sales transactions. This position offers an opportunity to work in a dynamic environment with a focus on customer satisfaction.

Qualifications

• Strong interpersonal skills to engage with customers.
• Experience in managing sales transactions and stock.
• Ability to resolve customer complaints effectively.

Responsibilities

• Engage with customers to understand their requirements.
• Facilitate customer buying decisions by introducing products.
• Achieve sales targets for allocated sections.

Skills

Customer engagement

Sales transaction management

Stock management

Complaint resolution

Networking with competitors

Job description

• Receive the customer and engage with the customer to understand the customer’s requirement.
• Introduce various product offering to the customers and facilitate customer buying decision.
• Prepare the estimate of the products selected and completing the sales transaction.
• Achieve category wise sales target for the allocated section.
• Count and maintain the account of stock daily by managing the record of the opening stock and closing stock in the section allocated.
• Monitor the stock in the section and ensure adequate stock for sales.
• Report the sold sock in the section for reordering to the sales manager for timely stock replenishment.
• Monitor the dead stock and liaison with the store manager to minimise the same.
• Responsible for proper and attractive display of the products at the appropriate counter following hygienic standards.
• Transfer the stock to the locker at the close of the day; maintain safety of jewellery displayed to customers and communicate promptly to the superiors about any potential theft.

• Understand the queries and complaints from the customer and address with right solution.
• Provide support to the marketing team for potential customer visits and exhibitions.
• Identify potential customers and referring them to the store.
• Adhere to cost saving practices undertaken in the store.
• Develop and maintain relationship and network with competitors to leverage leading practices & learning to improve store level processes.