Retail Sales & Customer Experience Associate

Ninja Van; Negeri Sembilan; On-site; MYR 27,900 - 39,060; Full time

Job summary

A logistics company in Malaysia is seeking individuals for a customer service role. Candidates should have at least SPM qualifications and more than 1 year of retail experience. Key responsibilities include ensuring customer satisfaction, team collaboration, and assisting with sales leads. Effective communication in English and Bahasa Malaysia is required, with Mandarin as an advantage. Candidates must possess their own transportation and have hands-on experience meeting goals.

Qualifications

• Minimum qualifications: SPM with relevant industry experience.
• More than 1 year of experience working in retail stores.
• Fluency in English & Bahasa Malaysia; Mandarin is an advantage.
• Proven success as a team member.
• Hands-on work experience with a proven track record.

Responsibilities

• Accountable for customer satisfaction and assisting customers.
• Follow best practices determined by management.
• Effectively communicate feedback and improvements.
• Assist the Area Supervisor with store social media management.

Skills

Customer satisfaction

Effective communication

Team collaboration

Problem-solving

Sales assistance

Education

SPM

Tools

Ninja software

Job description

A logistics company in Malaysia is seeking individuals for a customer service role. Candidates should have at least SPM qualifications and more than 1 year of retail experience. Key responsibilities include ensuring customer satisfaction, team collaboration, and assisting with sales leads. Effective communication in English and Bahasa Malaysia is required, with Mandarin as an advantage. Candidates must possess their own transportation and have hands-on experience meeting goals.