Retail Sales Associate

VAN HIN BOOK CO; George Town; On-site; MYR 20,000 - 100,000; Full time

Job summary

A retail company in George Town, Penang is seeking a retail associate to manage daily operations and deliver exceptional customer service. The ideal candidate will be fluent in Mandarin, energetic, and possess strong sales skills. Key responsibilities include assisting customers, managing stock, and executing visual merchandising. Attractive benefits include annual leave and medical claims.

Benefits

Annual leave

Medical claim

14 days medical leave

Paid leave during Chinese New Year

Company events

Qualifications

• Prior experience in retail or sales is an advantage.
• Strong command of English and preferably Mandarin.
• Energetic and outgoing personality is crucial.

Responsibilities

• Manage day-to-day retail operations.
• Deliver excellent service standards.
• Assist customers in a professional manner.
• Handle customer inquiries and complaints calmly.
• Execute visual merchandising for store displays.

Skills

Customer service orientation

Fluency in Mandarin

Interpersonal skills

Sales closing skills

Proficiency in MS Office

Job description

Responsibilities

• Manage day-to-day retail operations to ensure smooth store performance.
• Deliver excellent service standards and create a positive customer experience.
• Greet and assist customers in a professional and friendly manner.
• Proactively approach customers to understand their needs and recommend suitable products.
• Identify and assess customer needs effectively to provide the best solutions.
• Motivate potential buyers, handle objections, and close deals with mutually beneficial terms.
• Recognise opportunities to increase order value through upselling or add-on recommendations.
• Handle customer inquiries, complaints, or resistance calmly and effectively.
• Develop trust and long-term rapport with clients by understanding their concerns and responding appropriately.
• Communicate product knowledge concisely and persuasively to support sales.
• Perform cashiering duties accurately.
• Receive, process, and organise incoming stock and deliveries.
• Manage stock replenishment and participate in stock-taking activities.
• Execute visual merchandising to maintain attractive and engaging store displays.
• Ensure store cleanliness, tidiness, and product displays are always in good condition.
• Assist with online orders, including parcel packing and arranging courier pick-ups from the store.
• Support other ad-hoc duties as assigned.

Requirements

• Prior experience in retail, e-commerce, marketing, or sales is an advantage.
• Strong command of English and Mandarin (spoken and written). Candidate fluent in Mandarin preferred as role required to deal with Mandarin-speaking clients.
• Customer service-oriented with a cheerful, professional, and can-do attitude.
• Energetic, outgoing, and friendly personality with strong interpersonal skills.
• Skilled in motivating buyers, handling objections, and closing sales.
• Able to recognise opportunities for upselling and increasing order value.
• Excellent communication skills with the ability to convey information clearly and persuasively.
• Passion for fashion and good knowledge of brands will be an added advantage.
• Proficient in MS Office.
• Willing to work on weekends.
• Working Hours: Monday – Friday, 9:30am – 6:00pm, with alternate Saturdays required.
• Annual leave + company-declared public holidays.
• 14 days medical leave.
• Additional 4 days paid leave during Chinese New Year (on top of AL).
• Medical claim provided.
• KWSP, SOCSO, and EIS contributions.
• Annual company dinner and staff events.