Retail & Product Manager

Eats, Shoots & Roots; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A food-focused social enterprise in Kuala Lumpur is seeking a Retail & Product Manager to oversee retail platforms and marketing strategies. The ideal candidate is proficient in English and Bahasa Malaysia, with experience in e-commerce and a passion for agriculture. Responsibilities include managing inventory, developing marketing content, and ensuring customer satisfaction. Competitive remuneration between RM2000 - RM3200 is offered based on experience, along with access to workshops and organic produce.

Benefits

Access to ESR run workshops and programmes

Access to organic garden produce

Cooking facilities at work

Qualifications

• Proficient in written & spoken English, Bahasa Malaysia.
• Experience in e-commerce, retail, design, or marketing is a plus.
• Interest in agriculture and related projects.

Responsibilities

• Manage retail platforms and online shop.
• Plan and execute marketing strategies.
• Maintain stock and inventory.
• Liaise with team on product development.
• Document content for marketing channels.

Skills

Proficient in written & spoken English

Proficient in Bahasa Malaysia

Experience in e-commerce

Experience in marketing

Interest in growing food

Tools

Google Docs

Google Spreadsheets

Microsoft Excel

Job description

Join us on our journey to reconnect urbanites with nature through empowering them with the skills & tools to grow food. We are looking for a special person who believes in our work and has what it takes to take it to the next level.

Read more about our work culture: http://lifeat.eatsshootsandroots.org

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Retail & Product Manager

Full Time

Accepting applications as of 9 Dec 2025

Job Scope

• To manage our retail platforms: our online shop, retail partnerships and client channels
• Involvement in our offline / online marketing strategies, to meet revenue and conversion goals
• Responsible for site operations, store merchandising, implementation of long and short term strategy and ensuring customer satisfaction through service.

Responsibilities and Tasks

• To plan and carry out sales activities, promotional events so as to maintain and develop sales of the merchandise in accordance with agreed sales strategy and targets
• To achieve and maintain visual merchandising standards and manage point-of-sale processes
• To purchase, keep and maintain stock and inventory for all merchandise, and actively be involved in receiving of new products
• To maintain customer relations with clients and customers
• To liaise with the team on product development plans and creation of content
• To organise, document and compile content for marketing channels
• To keep track of sales through our channels
• To manage the end-to-end process of retailing: order / printing / packing / delivery / follow-up service

Requirements / Criteria

• Proficient in written & spoken English, Bahasa Malaysia.
• Chinese and other languages would be an added advantage.
• Proficient with Google Docs / Google Spreadsheets or Microsoft Excel.
• Experience in e-commerce platforms, retail, design, marketing, social media would be an added advantage
• Interest in growing food/ agriculture / horticulture / permaculture / related projects

Remuneration & Benefits

• RM2000 - RM3200++ EPF & SOCSO, depending on experience
• Access to ESR run workshops and programmes
• Access to organic garden produce
• Cooking facilities at work (on the agreement of following the rules stated by Rimbun Montessori)

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Keen to join our team?

Apply here:https://careers.eatsshootsandroots.com

Fresh graduates are also encouraged to apply.

Very sorry we cannot respond to all applications.

Successful candidates will be notified.