Retail Process Architecture Manager

MR DIY International; Seri Kembangan; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading home improvement brand is seeking a Retail Process Architecture Manager to oversee process delivery while shaping performance outcomes in Distribution Centres and Retail Operations. The ideal candidate should have 8–10 years of relevant experience, expertise in process mapping, and knowledge of Lean Six Sigma principles. This role is pivotal in standardizing processes and fostering value stream efficiency while identifying automation opportunities to enhance operations.

Qualifications

• Overall 8–10 years of working experience in Retail, Store, DC, or Logistics.
• Technical writing for standards and procedures.
• Quality assurance for diagrams and standards.

Responsibilities

• Maintain the process meta-model and repository operation.
• Conduct Business Process Mapping (BPMN) with performance controls.
• Create architecture deliverables to support decision-making.

Skills

Process mapping expertise (BPMN)

Lean Six Sigma principles

Project management

Cross-functional facilitation

Education

Bachelor's degree in Business Administration

Job description

At MR DIY International, we're more than a global home improvement brand, we're a catalyst for ambitious talent ready to grow beyond borders.

With over 5,000+ stores across 14 countries globally, we offer unmatched international exposure to those looking to build a meaningful, global career. From retail operations and merchandising to strategy, tech, and supply chain. Your work here shapes how millions of customers shop every day.

Job Summary

The Retail Process Architecture Manager builds the true north for our process delivery — undertake stewardship to the Distribution Centre (DC) and Retail process architecture, Business Process Mapping (BPMN) maps and standards that connect daily work to performance outcome.

Responsibilities

• Maintain the process meta‑model (IDs, naming, mapping, versioning, lifecycle status) and repository operation (permissions, review workflow, change history, search)
• Conduct Business Process Mapping (BPMN) with lanes, inputs/outputs, system, performance controls and RASCI tags.
• Author and maintain Process Standards and Visual Procedure templates with clear performance linkages and usability for Retail Operations and DC users.
• Provide (to DC and Retail Operations) End-to-End Value Stream design stewardship. Uphold architecture guardrails, controls and role ownership.
• Create architecture deliverables (E2E flow blueprints, capability maps) that support decision‑making.
• Spot automation/AI opportunities early and feed the Improvement & Automation pipeline with well‑framed candidates.
• Educate stakeholders on process design, performance measures, publish architecture updates and deprecations.

Requirements

• Bachelor's degree in Business Administration, Operations Management, or a related field.
• Overall 8–10 years of working experience. Retail / Store / Distribution Centre (DC) / Logistics exposure is valued.
• Process mapping expertise (i.e. BPMN).
• Lean Six Sigma principles and tools to drive improvement initiatives.
• Document repository administration and lifecycle control.
• Project management and cross‑functional facilitation.
• Business architecture methods (value streams, capability mapping).
• Technical writing for standards and procedures; usability and findability design.
• Quality assurance for diagrams/standards; coaching and enablement of SMEs.