Retail Process Architect & Optimization Lead

MR D-I-Y Malaysia; Seri Kembangan; On-site; MYR 100,000 - 140,000; Full time

Job summary

A leading retail company in Malaysia is looking for a Retail Process Architecture Manager to oversee process delivery and architecture. This role requires 8–10 years of experience, strong knowledge of business process mapping (BPMN), and the ability to drive improvement initiatives using Lean Six Sigma principles. The successful candidate will educate stakeholders, maintain process standards, and identify automation opportunities. The position offers a dynamic role in a retail environment.

Qualifications

• 8–10 years of working experience, preferably in Retail, Store, DC, or Logistics.
• Experience in document repository administration and lifecycle control.
• Ability to educate stakeholders on process design.

Responsibilities

• Maintain the process meta‑model and repository operation.
• Conduct Business Process Mapping with performance controls.
• Provide End-to-End Value Stream design stewardship.
• Create architecture deliverables that support decision-making.
• Spot automation/AI opportunities and feed the pipeline.

Skills

Process mapping expertise (i.e. BPMN)

Lean Six Sigma principles

Project management

Technical writing for standards

Cross‑functional facilitation

Education

Bachelor's degree in Business Administration, Operations Management, or a related field

Job description

A leading retail company in Malaysia is looking for a Retail Process Architecture Manager to oversee process delivery and architecture. This role requires 8–10 years of experience, strong knowledge of business process mapping (BPMN), and the ability to drive improvement initiatives using Lean Six Sigma principles. The successful candidate will educate stakeholders, maintain process standards, and identify automation opportunities. The position offers a dynamic role in a retail environment.