Retail Operations Manager

MR D-I-Y Malaysia; Seri Kembangan; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading retail company based in Malaysia is seeking a Retail HQ Manager to oversee retail operations, improve store performance, and ensure compliance with operational strategies. The ideal candidate should possess a Bachelor's degree in Business Administration or Retail Management and have at least 5 years of experience in retail operations, along with strong leadership and analytical skills. Excellent communication abilities are essential for this role as collaboration with senior management will be required.

Qualifications

• Minimum 5 years of experience in retail operations with managerial experience.
• Ability to manage multiple units and coordinate across departments.
• Strong leadership and decision-making skills.

Responsibilities

• Oversee all Retail HQ units to ensure effective coordination and execution of tasks.
• Develop strategies to improve store operations and ensure compliance.
• Collaborate with senior management to align retail strategies with business goals.

Skills

Leadership

Analytical skills

Problem-solving

Communication

Education

Bachelor’s degree in Business Administration, Retail Management, or related field

Job description

MR DIY International brings high-quality, affordable products to customers worldwide, building on its proud beginnings in Malaysia. Over the years, MR DIY has grown into a trusted household name with a global footprint of more than 4,000 stores across Asia, Europe, and beyond—including key markets such as Turkey, Spain, Poland, Bangladesh, Thailand, Brunei, Indonesia, the Philippines, Singapore, India, and Cambodia.

With a dedicated team of over 20,000 employees, MR DIY International serves more than 80 million customers annually. The company is committed to delivering exceptional value and convenience, making everyday essentials and innovative products accessible to communities everywhere.

Job Responsibilities

• Oversee all Retail HQ units to ensure effective coordination and execution of tasks.
• Develop strategies to improve store operations and ensure store SOP compliance.
• Supervise Retail HQ unit managers and provide guidance on operational priorities.
• Monitor store performance, identify gaps, and implement corrective actions.
• Collaborate with senior management to align retail strategies with business goals.
• Review unit reports and ensure accurate data analysis for decision-making.
• Ensure all team projects are followed up and executed as planned.

Position Requirements

• Bachelor’s degree in Business Administration, Retail Management, or related field.
• Minimum 5 years of experience in retail operations with good managerial experience.
• Strong leadership, decision‑making, and problem‑solving skills.
• Ability to manage multiple units and coordinate across departments.
• Strong analytical and strategic thinking skills.
• Excellent communication and stakeholder management abilities.

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