Retail Operations Continuous Improvement Manager

MR DIY International; Seri Kembangan; On-site; MYR 100,000 - 130,000; Full time

Job summary

A retail chain in Malaysia is seeking an experienced individual to lead improvement initiatives in Distribution Centers and Retail Spaces. You will oversee structured problem-solving, translate improvements into actionable plans, and facilitate workshops to enhance operational efficiency. Candidates should have 8-10 years of relevant experience, a Bachelor's degree, and certification in Lean Six Sigma.

Qualifications

• 8–10 years of working experience in Retail, Store, DC or Logistics.
• Familiarity with Business Process automation.
• Experience in training design and delivery required.

Responsibilities

• Run structured problem surfacing with operational input.
• Translate Improvements into deployment plans.
• Lead Improvement workshops and events for Retail Teams.

Skills

Project development

Stakeholder collaboration

Problem solving

Change management

Micro-learning content creation

Kaizen facilitation

Education

Bachelor's degree in Business Administration

Lean Six Sigma Green/Black Belt

Tools

Spreadsheets

Lark

Job description

Job Summary

Evolving our organization’s highest‑value opportunities into measurable wins—lead improvement events, pilot changes to the Distribution Centers (DC), Retail Space and enable adoption at scale with simple, resilient ways of working across all key Business Processes.

Key Responsibilities

• Run structured problem surfacing with input from the operational areas (Distribution Channels, Retail Operations) and maintain a visible, prioritized improvement pipeline.
• Translate Improvements into deployment plans with stage-gate governance (scope, milestones, change management, communications).
• Lead Improvement workshops and events (Kaizen / VSM / PDCA) for Distribution Channels and Retail Teams.
• Design and execute pilots with clear success metrics, quantify baselines & benefits and create a library of Best Practices.
• Own the Improvement Pipeline (Focused Improvement + Automation candidates) and partner with IT/Automation as opportunities mature. Define and track Automation Coverage per process.
• Produce bite‑size micro‑learning and training rollout kits to accelerate new ways-of-working adoption and sustain results.
• Facilitate cross‑functional RCA; coach teams on 5‑Why, Fishbone, 8D.

Job Requirements

• Bachelor's degree in Business Administration, Operations Management, or a related field.
• Overall 8–10 years of working experience. Retail / Store / DC / Logistics exposure is valued.
• Certified Lean Six Sigma Green/Black Belt or equivalent experience in process improvement methodologies.
• Business Process automation familiarity (e.g., cloud flows / low‑code exposure).
• Change management & communications, training design & delivery.
• Content creation for micro‑learning and training rollout kits.
• Problem solving & analytics (experimentation, baseline/benefit quantification).
• Kaizen facilitation, VSM, A3, RCA.
• Project development and benefits tracking.
• Stakeholder collaboration.
• Basic dashboarding (Lark, spreadsheets)