Retail Experience Auditor - Mystery Shopper (Flexible)

Prism+; George Town; Hybrid; MYR 100,000 - 150,000; Part time

Job summary

A retail service company is seeking Mystery Shoppers in Malaysia to enhance customer experiences. This role involves conducting in-store visits, engaging with staff, and providing feedback based on structured audits. Ideal candidates are observant Malaysians aged 18 or above with strong communication skills in English and Bahasa Malaysia. The position offers a flexible schedule with payment per visit ranging from RM20 to RM50, depending on experience.

Benefits

Flexible work schedule

Gain insights into retail operations

Contribute to improving customer experiences

Qualifications

• Malaysian citizen, 18 years and above.
• Responsible, reliable, and able to follow instructions precisely.
• Independent and able to travel to assigned retail outlets.

Responsibilities

• Conduct in-store visits to engage with retail associates.
• Complete structured audits covering customer experience.
• Capture relevant photos/videos and submit reports immediately after each visit.

Skills

Observation skills

Communication skills

Writing skills in English

Writing skills in Bahasa Malaysia

Education

SPM qualification

Diploma or higher (advantage)

Job description

A retail service company is seeking Mystery Shoppers in Malaysia to enhance customer experiences. This role involves conducting in-store visits, engaging with staff, and providing feedback based on structured audits. Ideal candidates are observant Malaysians aged 18 or above with strong communication skills in English and Bahasa Malaysia. The position offers a flexible schedule with payment per visit ranging from RM20 to RM50, depending on experience.