Retail Associate (Penang)

TipTopJob.com Malaysia; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading retail company in Malaysia is seeking a retail associate who will drive sales and enhance customer loyalty. A candidate should possess strong customer service and communication skills, with 1-2 months experience in a sports or fashion retail environment. Responsibilities include meeting sales targets, executing brand standards, and maintaining merchandising standards. Ideal for those with a passion for retail and effective interaction with customers.

Qualifications

• 1-2 months experience in a sports or fashion retail environment.
• Basic numeracy and literacy skills.
• Good verbal communication skills.

Responsibilities

• Meet or exceed store sales and KPI targets.
• Execute Brand Customer Service standards.
• Exhibit Brand Attitude and Values as a Brand Ambassador.
• Use product knowledge in sales interactions.
• Process and maintain visual merchandising standards.

Skills

Customer service skills

Effective communication

Sales skills

Team collaboration

Job description

• Contribute to meeting or exceeding store sales and profit targets by:
• Passionately inspiring consumer loyalty to the Brand
• Effectively serving and selling to customers
• Diligently executing store operations

Key Responsibilities

• Be aware of store sales and KPI targets, as well as individual performance targets, take ownership over them and use all available store resources to meet or exceed them
• Execute the Brand Customer Service standards to meet or exceed customers’ expectations
• Be a Brand Ambassador, consistently exhibiting the Brand Attitude and Values
• Use Seasonal Brand and product knowledge effectively during sales interactions
• Communicate product features and benefits and unique selling points clearly to address customers’ needs and strengthen their connection to the Brand
• Adhere to all established policies and procedures
• Execute and maintain established Visual Merchandising and In-Store Communication standards
• Process merchandise deliveries quickly and effectively, and constantly replenish merchandising fixtures to ensure the store’s entire product offer is represented on the sales floor
• Complete cash register transactions quickly and accurately
• Minimize loss in both, the stockroom and the sales floor
• Perform all store operations in a safe, effective and efficient manner
• Collaborate productively and respectfully with team members
• Complete all applicable training programs and effectively apply the learning on the job
• Seek coaching and learning opportunities to continually improve your performance

Knowledge, Capabilities and Experience

Minimum Qualifications:

• Preferably between 1-2 months working in a sports/fashion customer & commercial focused retail environment
• Basic numeracy, literacy and verbal communication skills