Retail Associate (Genting Highlands)

TipTopJob.com Malaysia; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A retail company in Kuala Lumpur seeks individuals passionate about inspiring customer loyalty and achieving sales goals. Responsibilities include ensuring exceptional service, executing store operations, and adhering to brand standards. Candidates should have prior experience in a retail environment, strong communication, and teamwork skills. Join us to enhance customer connections and drive sales in a dynamic team setting.

Qualifications

• Preferably 1-2 months in a retail environment focused on customer service.
• Basic numeracy and verbal communication skills.

Responsibilities

• Meet or exceed store sales and profit targets.
• Ensure excellent customer service standards.
• Maintain Visual Merchandising and In-Store Communication.

Skills

Customer service skills

Communication skills

Teamwork

Job description

Contribute to meeting or exceeding store sales and profit targets by:

• Passionately inspiring consumer loyalty to the Brand
• Effectively serving and selling to customers
• Diligently executing store operations

Key Responsibilities

• Be aware of store sales and KPI targets, as well as individual performance targets, take ownership over them and use all available store resources to meet or exceed them
• Execute the Brand Customer Service standards to meet or exceed customers’ expectations
• Be a Brand Ambassador, consistently exhibiting the Brand Attitude and Values
• Use Seasonal Brand and product knowledge effectively during sales interactions
• Communicate product features and benefits and unique selling points clearly to address customers’ needs and strengthen their connection to the Brand
• Adhere to all established policies and procedures
• Execute and maintain established Visual Merchandising and In-Store Communication standards
• Process merchandise deliveries quickly and effectively, and constantly replenish merchandising fixtures to ensure the store’s entire product offer is represented on the sales floor
• Complete cash register transactions quickly and accurately
• Minimize loss in both, the stockroom and the sales floor
• Perform all store operations in a safe, effective and efficient manner
• Collaborate productively and respectfully with team members
• Complete all applicable training programs and effectively apply the learning on the job
• Seek coaching and learning opportunities to continually improve your performance

Minimum Qualifications

• Preferably between 1-2 months working in a sports/fashion customer & commercial focused retail environment.
• Basic numeracy, literacy and verbal communication skills