Retail Associate

Valiram; Genting Highlands; On-site; MYR 36,000 - 48,000; Full time

Job summary

A leading luxury retail group in Genting Highlands is seeking passionate Retail Associates to join their luxury retail team. You will be responsible for creating exceptional client experiences and driving sales performance. Ideal candidates have experience in luxury retail or are fresh graduates eager to learn. The role requires proficiency in English and potentially other languages, along with a strong customer service orientation. Flexible working hours apply, and a fun, vibrant workplace culture awaits.

Benefits

Staff purchase discounts up to 30%

Comprehensive benefits package

Online training platform for skill development

Qualifications

• Experience in luxury retail with a strong sales track record is preferred.
• Fresh graduates with a passion for luxury brands and sales are encouraged to apply.
• Proficiency in English is required; Mandarin or additional languages are an advantage.

Responsibilities

• Drive sales performance by achieving individual targets.
• Execute sales strategies and action plans set by the Management.
• Deliver a memorable luxury experience through personalized service.

Skills

Luxury retail experience

Customer service

Sales-driven

Communication

Storytelling abilities

Education

SPM, Diploma, or Bachelor's Degree

Job description

Valiram was established in 1935 in Kuala Lumpur, Malaysia, originally specializing in the textile trade. Today, Valiram is Southeast Asia’s leading luxury goods and 360° retail specialist with presence in Malaysia, Singapore, Indonesia, Australia, Thailand, Hong Kong, Macau, Vietnam and the Philippines.

Operating more than 500 stores, a number which continues to grow, the group represents in excess of 200 brands across various categories, from fashion and accessories, timepieces and jewelry, perfume and cosmetics to confectionery and dining concepts.

Learn more about us at www.valiram.com

Valiram Brands:

• Beauty (Victoria’s Secret, Bath & Body Works, Rituals, Molton Brown)
• Fashion (Michael Kors, Steve Madden, Tory Burch, Chloe, MLB Korea, Giuseppe Zanotti, Charles & Keith, Pedro etc)
• Accessories (Swarovski, Mont Blanc)
• Travel Retail (Hermes, Bvlgari, The Flying Emporium, Coach, Polo Ralph Lauren, Lacoste, Beaute Love, Ion Gizmos, Candy Party, Wear + When, Tumi)
• F&B (Bacha Coffee, Quivo, Godiva, TWG Tea, Laderach, Candy Party)
• Watches (Swiss Watch Gallery, Tudor, Rolex, Cartier, Tissot, Zenith, Bell & Ross, Breitling, Blancpain, Omega)

Position: Retail Associate

We are looking for passionate, sales‑driven Retail Associates to join our luxury retail team. In this role, you will be the face of our brands—creating exceptional client experiences, building long‑term customer relationships, and contributing to the store’s overall success. If you thrive in a fast‑paced, stylish, and customer‑centric environment, we’d love to meet you.

Location: Genting SkyAvenue, Pahang.

WHAT YOU'LL DO

• Drive sales performance by achieving individual targets and contributing to store results.
• Execute sales strategies and action plans set by the Management team.
• Stay updated on product knowledge, brand heritage, trends, and sales techniques.
• Deliver a memorable “WOW” luxury experience through personalized and attentive service.
• Maintain impeccable store presentation and ensure products, displays, and fixtures meet brand standards.
• Support visual merchandising efforts to create an inviting and luxurious shopping atmosphere.

WHAT WE ARE LOOKING FOR

• Experience in luxury retail with a strong sales track record is preferred.
• Fresh graduates with a passion for luxury brands and a drive to grow a sales career are encouraged to apply.
• SPM, Diploma, or Bachelor’s Degree in any field.
• Proficiency in English is required; Mandarin or additional languages are an advantage.
• Genuine appreciation for craftsmanship and fashion heritage.
• Flexibility to work retail hours, weekends, and festive seasons.
• Well‑groomed, professional, and confident — embodying the image of a luxury brand.
• Strong customer service and storytelling abilities to inspire and engage clients.

WHY WORK FOR VALIRAM

We're more than just a job; we're a place where you can develop your skills, collaborate with a fantastic team, and have fun along the way! Here's why you'll love working with us:

Level Up Your Career:

• Upskill at Your Pace: Our comprehensive online training platform offers courses in communication, leadership, Excel, and more – investing in your growth.
• Proven Development Track: Last year alone, we conducted 150 trainings and empowered 65% employees to develop their skills and competencies, paving the journey to career growth and advancement.

Fun & Vibrant Workplace:

• Engaged & Connected: We host numerous employee engagement activities like V-Club to build connections and a strong sense of community.
• Express Yourself: Enjoy the freedom of a fashionable dress code.

Rewarding Benefits:

• Shop Like an Insider: Employees can enjoy staff purchase discounts up to 30% for all the brands we cover, as well as friends & family sale annually.
• Life Balance & Support: We offer a comprehensive benefits package including Birthday Leave, Hospitalization Leave, Study Leave, Calamity Leave, Compassionate Leave, Maternity/Paternity Leave, and Marriage Leave, to support you throughout life's stages.

Shortlisted candidates will be contacted to complete an online screening interview. Invitations will be sent via both email and WhatsApp, so please keep an eye out for them.