Retail Assistant, Service Point (Melaka, Negeri Sembilan)

Shopee; Malacca City; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading e-commerce platform is seeking dedicated individuals to welcome and assist customers in a friendly and professional manner. As a vital part of customer service, you will ensure that the reception area is tidy and well-stocked while effectively managing delivery, packing, and shipping needs. You will receive customer orders and coordinate with drivers for pick-up, ensuring smooth operations at the Drop-Off Point. Commitment to standard operating procedures is essential for success in this dynamic role.

Qualifications

• Customer service skills and a friendly demeanor.
• Ability to work in a multi-tasking environment.
• Attention to detail and adherence to procedures.

Responsibilities

• Welcome and assist customers in a friendly manner.
• Ensure the reception area is tidy and well-stocked.
• Service customers’ delivery and shipping needs efficiently.
• Receive orders and coordinate pick-up with drivers.
• Monitor operation at the Drop-Off Point.
• Assist in sorting and processing inbound volume.

Job description

Work Locations

• Batu Berendam
• Melaka Raya
• Krubong
• Nilai
• Seremban
• Senawang
• Bahau

Employment & Salary Details

Full-Time (FTE)

• Basic Salary: RM2,050
• KPI Incentive: Up to RM1,175
• Fixed Allowance: RM150
• Overtime (if required)
• EPF & SOCSO

Fixed Term Contract

• Basic Salary: RM1,850
• KPI Incentive: Up to RM575
• Fixed Allowance: RM150
• Overtime (if required)
• EPF & SOCSO

Working Hours

6 working days per week, rotational shifts & offdays

• 10:00 AM – 6:30 PM
• 1:00 PM – 9:00 PM

Job Description

• Welcome and assist customers in a friendly and professional manner.
• Ensure the reception area is tidy and well-stocked with necessary stationery and materials.
• Service customers’ delivery, packing, and shipping needs efficiently.
• Receive customer orders and coordinate with drivers for pick-up.
• Monitor and ensure smooth operation and parcel pick-up procedures at the Drop-Off Point.
• Assist, sort & process inbound volume and support drivers in parcel collection.
• Ensure adherence to standard operating procedures at all times.
• Perform other ad-hoc duties as required.

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