Retail Area Manager

RPG Commerce; Selangor; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading omnichannel company in Malaysia is seeking a Retail Area Manager. The role involves managing retail operations, recruiting and training staff, and ensuring adherence to policies. Candidates should have at least 2 years of experience in a similar role, excellent problem-solving skills, and a BA in business administration or retail management. This position promotes teamwork across stores and aims to boost sales through effective management.

Qualifications

• Minimum 2 years of experience as an Area Manager or similar role.
• At least 1 year of experience as a leader or supervisor.
• Critical thinker with problem-solving capabilities.

Responsibilities

• Plan and monitor operational strategy in the region.
• Recruit, hire, and train store employees.
• Ensure adherence to company policies and guidelines.

Skills

Performance evaluation metrics

Store operations management

Inventory management

Problem-solving skills

Interpersonal skills

Communication skills

Education

BA in business administration, retail management or similar relevant field

Job description

Founded in 2017, RPG Commerce is a leading direct-to-consumer (DTC) omnichannel company dedicated to building cutting‑edge everyday essentials. With an in‑house portfolio of home and living products, RPG currently carries in‑house brands, including Montigo and Cosmic Cookware.

Recently securing a Series B funding round of RM127 million, RPG Commerce has over 100 employees in KL, Singapore and Philippines who work everyday to develop, design and produce high-quality products all over the world. To find out more, please visit https://www.rpg.ventures/.

About the Job

We are searching for a Retail Area Manager to direct and observe the functions of our RPG retail stores. This person will be required to develop business plans, monitor sales, and ensure adherence to company procedures in the respective retail stores under your care. You should also encourage the provision of uniform service by the stores under your supervision.

To be successful as a Retail Area Manager, you should be able to allocate your time and energy in an effective manner, such that all the retail stores benefit from your expertise. Ultimately, this person will promote collaboration between our stores to encourage a semblance of community, and to boost sales.

Responsibilities

• Plan, implement and monitor the regional operational strategy
• Set goals and objectives for stores in your area
• Oversee operations to ensure efficiency
• Recruit and hire new store employee
• Train and onboard new employees
• Set up and monitor store KPIs
• Ensure compliance with the company’s policies and operational guidelines
• Deal with customers' complaints
• Identify operational bottlenecks and suggest solutions for improvementCreate reports for upper management

What You Need To Have

• 2 years of experience as an Area Manager or similar role
• At least 1 year of experience as a leader or supervisor
• Good understanding of performance evaluation metrics
• At least 1 year of hands on experience with store operations management, inventory management such as stock ordering & stock forecasting
• Sense of ownership and pride in your performance and its impact on the company’s success
• Critical thinker and problem‑solving skills
• Team player
• Great interpersonal and communication skills
• BA in business administration, retail management or similar relevant field
• Own a transport for ease of commuting between locations