Retail Admin

MR D-I-Y Malaysia; Seri Kembangan; On-site; MYR 30,000 - 40,000; Full time

Job summary

A retail chain company in Malaysia is seeking a candidate to oversee store operations, manage data, and resolve customer issues. Applicants should have a Bachelor’s degree or diploma along with at least 2 years of retail experience. Key responsibilities include maintaining store data, monitoring compliance, and assisting management in operations. Strong organizational and communication skills are essential for this role. Join a dynamic environment where your work supports millions of customers every day.

Qualifications

• Minimum 2 years of experience in retail operations or coordination roles.
• Ability to handle multiple tasks efficiently.

Responsibilities

• Maintain and update store data.
• Resolve refund, discount, and void issues per SOP.
• Monitor store adherence to company policies.
• Develop and manage communication channels.
• Handle orders for consumables and supplies.
• Issue letters for merchandisers and suppliers.
• Arrange travel and schedules for country retail PICs.
• Address and resolve customer feedback.

Skills

Organizational skills

Time-management skills

Analytical skills

Problem-solving skills

Communication skills

Teamwork abilities

Education

Bachelor’s degree or diploma in a relevant field

Job description

At MR DIY International, we're more than a global home improvement brand, we're a catalyst for ambitious talent ready to grow beyond borders.

With over 5,000+ stores across 14 countries globally, we offer unmatched international exposure to those looking to build a meaningful, global career. From retail operations and merchandising to strategy, tech, and supply chain. Your work here shapes how millions of customers shop every day.

Responsibilities

• Store Information Management – Maintain and update store data.
• Transaction Troubleshooting – Resolve refund, discount, and void issues per SOP.
• Compliance Monitoring – Monitor store adherence to company policies.
• Internal Communication – Develop and manage communication channels.
• Store Own Use Item Orders – Handle orders for consumables and supplies.
• Authorization Letters – Issue letters for merchandisers and suppliers.
• Itinerary Coordination – Arrange travel and schedules for country retail PICs.
• Customer Feedback Resolution – Address and resolve customer feedback.
• Customer Service Reporting – Track service reports for review and improvement.
• Store Maintenance Support – Assist in resolving pending maintenance issues.
• Utility Usage Monitoring – Troubleshoot and report on utility consumption.
• Policy Development – Draft or enhance SOPs related to refunds, exchanges, and utilities.
• Assist the Operation Manager in daily operations and task execution.
• Supervise and guide executives within the unit.
• Monitor and ensure timely completion of assigned projects and responsibilities.
• Support in analyzing data and preparing reports for management.
• Coordinate with other units to ensure smooth operations.
• Address and resolve store issues related to unit responsibilities.

Requirements

• Bachelor’s degree or diploma in a relevant field.
• Minimum 2 years of experience in retail operations or coordination roles.
• Strong organizational and time-management skills.
• Ability to handle multiple tasks efficiently.
• Good analytical and problem-solving skills.
• Effective communication and teamwork abilities.

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