Restaurant Manager (Loteng, Rimba, Loft , Bayu By The Lake, Beranda Lemak Salai)

hujan rimba santai sdn bhd; Kuantan; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading restaurant management company in Kuantan is seeking an experienced Restaurant Manager to oversee daily operations. The role requires strong leadership and customer service skills for ensuring exceptional guest experiences and achieving financial targets. Responsibilities include staff management, compliance with health standards, and inventory control. The ideal candidate has proven experience in restaurant management and the capability to work in a fast-paced environment.

Qualifications

• Proven experience as a Restaurant Manager, Assistant Manager, or similar role.
• Strong leadership, communication, and customer service skills.
• Ability to work under pressure in a fast-paced environment.

Responsibilities

• Oversee daily restaurant operations and ensure compliance with health standards.
• Recruit, hire, train, and schedule staff.
• Ensure exceptional guest satisfaction and handle customer complaints promptly.

Skills

Leadership

Customer service

Communication

Inventory control

Education

High school diploma

Hospitality or business degree

Tools

POS systems

Scheduling tools

Job description

Restaurant Manager (Loteng, Rimba, Loft , Bayu By The Lake, Beranda Lemak Salai)

The Restaurant Manager oversees the daily operations of the restaurant, ensuring excellent guest experiences, smooth workflow, and achievement of financial targets. This role includes staff supervision, customer service leadership, inventory control, and operational decision-making.

Key Responsibilities

Operations Management

Oversee daily restaurant operations and ensure compliance with health, safety, and sanitation standards.

Manage opening and closing procedures.

Maintain a clean, organized, and safe environment for guests and staff.

Monitor food preparation quality, presentation, and portion control.

Staff Management

Recruit, hire, train, and schedule staff (servers, hosts, cooks, etc.).

Lead, motivate, and coach the team to maintain high performance and service standards.

Conduct performance evaluations and address disciplinary issues when needed.

Customer Service

Ensure exceptional guest satisfaction and handle customer complaints promptly and professionally.

Engage with guests to gather feedback and build strong customer relationships.

Monitor sales performance and meet revenue and profit goals.

Manage budgets, cost control, and expense reporting.

Oversee inventory levels and ordering of food, beverages, supplies, and equipment.

Reduce waste and maintain cost efficiency.

Marketing & Business Development

Implement promotional activities and special events to increase sales.

Collaborate with marketing teams or create local promotional strategies.

Compliance & Reporting

Ensure adherence to company policies, labor laws, and licensing regulations.

Prepare and submit operational, financial, and staffing reports as required.

Qualifications

Proven experience as a Restaurant Manager, Assistant Manager, or similar role.

Strong leadership, communication, and customer service skills.

Knowledge of restaurant management software (POS systems, scheduling tools).

Ability to work under pressure in a fast-paced environment.

Understanding of financial management and inventory control.

High school diploma required; hospitality or business degree preferred.

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