Resort Manager

Jobstreet Malaysia; Pahang; On-site; MYR 100,000 - 150,000; Full time

Job summary

A boutique hospitality group in Malaysia is seeking an experienced individual to oversee the daily operations of their rainforest lodge hotel. The role demands strong leadership to manage various departments such as front office, housekeeping, and kitchen while maintaining high service and operational standards. Candidates should possess a relevant diploma or degree, excellent English communication skills, and a passion for eco-tourism. This position offers the chance to contribute to sustainable hospitality in a beautiful environment.

Qualifications

• Good written and spoken English.
• Proven management experience and staff management skills.
• Ability to work independently and keen attention to detail.
• Passion for the environment and rainforest eco-tourism.

Responsibilities

• Manage front office, housekeeping, kitchen, and restaurant departments.
• Implement strategic initiatives to meet revenue targets while prioritizing guest satisfaction.
• Respond to guest requests, inquiries, and complaints.
• Maintain adherence to operating controls and service standards.
• Provide leadership and guidance to lodge employees.
• Lead recruitment efforts and train new personnel.
• Manage procurement of necessary equipment and supplies.

Education

Diploma or degree in Hospitality/Tourism/Hotel Management or equivalent

Job description

We are a boutique hospitality group operating properties across Peninsular Malaysia. Join our team at our eco‑tourism‑focused rainforest lodge property located in Pahang.

We are seeking an experienced candidate who possesses a comprehensive skill set to oversee and manage the day‑to‑day operations of our boutique hotel lodge to international hospitality standards.

Responsibilities

• Demonstrate strong leadership skills to effectively manage front office, housekeeping, kitchen, and restaurant departments.
• Drive ongoing profitability of the lodge by implementing strategic initiatives to meet revenue targets while prioritizing guest satisfaction.
• Exhibit exceptional communication skills to promptly respond to guest requests, inquiries, and complaints, ensuring a seamless guest experience.
• Maintain strict adherence to hotel lodge operating controls, SOPs, policies, procedures, and service standards to uphold the reputation of our establishment.
• Provide leadership and guidance to lodge operation employees, fostering a positive and productive work environment.
• Lead recruitment efforts and take charge of training new personnel in the park, conducting interviews and coordinating training programs.
• Take responsibility for purchase requests of equipment, inventories, and supplies essential to hotel lodge operations, ensuring efficient procurement processes.

Requirements

• Diploma or degree in Hospitality/Tourism/Hotel Management or equivalent.
• Good written and spoken English.
• Proven management experience and staff management skills.
• Ability to work independently and keen attention to detail.
• Passion for the environment and rainforest eco‑tourism.

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