Resort Manager

LINKTRIX Consultants, Asia Pacific; Negeri Sembilan; On-site; MYR 100,000 - 150,000; Full time

Job summary

A major consulting firm in Negeri Sembilan is seeking an experienced Resort Manager to oversee the operations of a training campus. This role involves ensuring high hospitality standards, managing facilities, and leading on-site teams. The ideal candidate will have 5-8 years of relevant experience and a degree in Hospitality Management or related fields. The position requires strong leadership skills and the ability to manage external vendors effectively, ensuring a seamless guest experience throughout various training and corporate events.

Qualifications

• Minimum 5–8 years of experience in resort, hotel, hospitality, facilities, or training campus operations.
• Proven experience managing teams and daily operations.
• Experience in budget control and vendor management.

Responsibilities

• Oversee day-to-day resort operations including accommodation and maintenance.
• Ensure high standards of hospitality and service excellence.
• Lead and manage on-site operations teams.

Skills

Leadership

Problem-solving

Stakeholder management

Communication in English

Education

Diploma or Bachelor’s degree in Hospitality Management

Facilities Management

Business Administration

Job description

A resort-style training campus (owned by one of the largest GLCs) designed for learning, leadership development, and corporate programmes. It provides a conducive environment for immersive training and retreats.

The Resort Manager is responsible for the overall management and smooth operation of a resort-style training campus. This role ensures high standards of hospitality, facilities management, safety, and service excellence to support training programmes, leadership retreats, and corporate events. The Resort Manager leads on-site teams, manages vendors and budgets, and delivers a seamless guest experience.

Key Responsibilities:

Operations & Facilities Management

• Oversee day-to-day resort operations including accommodation, facilities, housekeeping, landscaping, security, and general maintenance.
• Ensure all facilities are well-maintained, safe, and operational to support training programmes and events.
• Coordinate room allocations, venue setups, and logistics for training sessions, workshops, and retreats.

Hospitality & Guest Experience

• Ensure a high standard of hospitality and service excellence for trainers, participants, and visitors.
• Handle guest feedback, complaints, and service recovery professionally.
• Maintain a welcoming, professional, and conducive learning environment.

People & Team Management

• Lead, coach, and manage on-site operations teams (e.g. administration, housekeeping, facilities, security).
• Plan manpower scheduling, performance management, and training.
• Foster a service-oriented and safety-conscious culture.

Vendor & Stakeholder Management

• Manage external vendors including F&B providers, maintenance contractors, cleaners, and security services.
• Monitor vendor performance, service levels, and contract compliance.
• Liaise with internal stakeholders on programme schedules and operational requirements.

Financial & Administrative Management

• Manage operating budgets, cost control, and procurement.
• Review invoices, contracts, and operational expenses.
• Prepare basic reports on operations, utilisation, and costs.

Health, Safety & Compliance

• Ensure compliance with HSE, fire safety, security, and regulatory requirements.
• Conduct regular safety inspections, drills, and risk assessments.
• Ensure SOPs are implemented and followed consistently.

Requirements

• Diploma or Bachelor’s degree in Hospitality Management, Facilities Management, Business Administration, or related fields.
• Minimum 5–8 years of experience in resort, hotel, hospitality, facilities, or training campus operations.
• Proven experience managing teams and daily operations.
• Strong leadership, problem-solving, and stakeholder management skills.
• Experience in budget control and vendor management.
• Good communication skills in English (additional languages are an advantage).
• Willingness to work flexible hours when required for programmes or events.